John Patterson
Lebanon,IN
Summary
Dynamic sales professional with a proven track record at Gas America and Fry’s Electronics, demonstrating exceptional customer satisfaction and sales performance. Recognized for outstanding communication skills and proficiency in POS systems, consistently surpassing targets and earning accolades such as the Top Merchant Award and Employee of the Quarter. Dedicated work ethic and meticulous attention to detail drive results in fast-paced environments. Career aspirations include further developing leadership skills while continuing to enhance customer experiences.
Overview
19
19
years of professional experience
Work History
Cashier Coordinator
Wendy’s
Lebanon, IN
06.2024 - Current
- Cooking with a deep fryer and prep.
- Cleaning both lobbies.
- Take out the trash.
- Keep customers happy.
- Stock packaging, such as cups, lids, bags, etc., is essential for efficient storage.
Cashier/Customer Service
Walgreens
Lebanon, IN
12.2023 - 06.2024
- Helping in the Photo Center.
- Front and face the store throughout the day.
- Unload the truck and stock the shelves with new merchandise.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Conducted price checks for special orders or discounts as requested by customers.
- Offered customers carry-out service at completion of transaction.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
Front-end area cashier / customer service Associate
Menards
Lebanon, IN
09.2019 - 04.2023
- Radio for help from departments that need help locating certain items.
- Tell guests to have a great day, and smile!
- Work and have knowledge of what is available in the rental center, how to check out items, as well as keep inventory of what comes in and out.
- Introduce service plans for specific items.
- Show how easy it is to sign up for the Big Card!
- Maintained current knowledge of store promotions to highlight sales to customers.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Answered customers' questions and provided information on store procedures or policies.
- Accepted cash and credit card payments, issued receipts and provided change.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
Material Handler/Warehouse Worker
XPO Logistics
Lebanon, IN
03.2018 - 08.2018
- Company Overview: XPO is a Nike Rebound warehouse center.
- Organized apparel, packaged neatly, and lined up on the belt.
- Mistakes would be put, if not cleaned or destroyed, back onto the belt.
- Goals for the 2nd shift are discussed at the beginning of shifts.
- Collaborated with team members to meet daily production goals.
- Inspected materials for any damages or defects upon receipt.
Customer Service/Cashier Associate
McDonald’s
Whitestown, IN
02.2016 - 09.2017
- Provide welcoming customer service to all customers, all the time.
- Successfully run both the drive-thru and dining-room registers.
- Proficient at resolving customer issues with professionalism.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Built loyal clientele through friendly interactions and consistent appreciation.
Electronics Sales Associate
Target
Zionsville, IN
10.2015 - 01.2016
- Greeted customers to determine wants or needs.
- Obtained knowledge of various electronic products, and the ability to recommend customers' products based on their individual needs.
- Welcomed customers with courteous and professional demeanor.
- Processed customer payments accurately.
- Provided technical support and troubleshooting assistance for customers experiencing difficulties with their electronic purchases.
- Assisted customers in selecting and purchasing electronic products based on their needs and specifications.
Customer Service/Cashier Team Member
Meijer
Whitestown, IN
02.2015 - 09.2015
- Managed high volume of customer transactions per shift with efficiency.
- Supervised functionality and efficiency across self-service checkout systems.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
- Checked personal identifications during alcohol and tobacco sales.
Customer Service/Cashier Associate
Marsh
Zionsville, IN
10.2014 - 02.2015
- Efficiently processed transactions for multiple customers per shift with accuracy.
- Addressed queries to enhance customer experience at automated checkout systems.
Distribution Center Associate
FedEx Ground
Zionsville, IN
08.2014 - 10.2014
- Maintained optimal package organization to streamline logistics processes.
- Classified parcels according to their size and shape.
- Handled loading and unloading of packages from trucks.
- Managed physical tasks involving weights ranging from 5lbs to 40lbs.
- Inspected packages carefully.
- Ensured compliance with safety regulations while operating equipment.
Sales Associate (Commissioned Retail)
HH Gregg
Noblesville, IN
01.2013 - 08.2013
- Demonstrates comprehensive understanding of diverse electronic devices.
- Delivered exceptional customer service consistently.
- Proficient in generating revenue through commission-based sales.
- Used technology resources to assist customers in locating and selecting items.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Engaged customers in friendly, professional dialogue to determine needs.
- Developed promotional strategies to increase sales volume.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Adhered to company initiatives and achieved established goals.
Warehouse/Assembly Technician
United Pet Group
Noblesville, IN
06.2012 - 10.2012
- Positioned as the foremost specialist in large-scale aquarium construction nationwide.
- Executed efficient material handling tasks through light forklift utilization.
- Supported creation and assembly of aquatic habitats.
- Handled various loading and unloading tasks using a forklift.
- Designed and developed state-of-the-art aquariums for leading projects in the USA.
- Inspected finished products for quality and adherence to customer specifications.
- Maintained neat, organized and clean work areas to avoid safety concerns or production delays.
- Executed precise handling processes to safeguard glass items throughout transit and installation.
Customer Service Associate
Gas America
Noblesville, IN
04.2008 - 06.2012
- Executed merchandising tasks and collaborated with product vendors to optimize displays.
- Ensured a neat, clean, and organized work environment.
- Awarded Employee of the Quarter for excellence, four consecutive years.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Performed additional duties as assigned by management team.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
Customer Service Representative
Fry’s Electronics
Fishers, IN
03.2006 - 08.2007
- Enhanced store sales performance through commission structure.
- Aided customers in product choices to ensure complete satisfaction.
- Secured sales by effectively addressing customer needs and presenting solutions.
- Monitored exit door transactions for accurate alignment with organizational regulations.
- Earned recognition as Top Merchant Award recipient in 2006.
- Strengthened customer retention by offering discount options.
- Excelled in exceeding daily credit card application goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Identified opportunities for upselling additional products or services based on customer needs.
Education
Diploma -
Carmel High School
Carmel, IN06-2003
Digital Photography
The Art Institute of Indianapolis
Indianapolis, INSkills
- Optimistic Mindset
- Remote Team Engagement
- Consistent Dependability
- Dedicated Work Ethic
- Effective Communication Skills
- Fundamental Mathematics Proficiency
- Essential Software Navigation
- Meticulous Attention to Detail
- Accessible Transportation Solutions
- Adaptable in Group Settings
- Loyalty program promotion
- Proficient in POS Systems
- Returns Coordination Expertise
Overview
Motivation and success driven associate - focused on exceeding expectations., Experienced in providing customer centered friendly interactions., Stand-alone material handling worker., Professionalism and delivering resolutions to employers based on service and business needs., Worked as a team member many times and can work independently., Positive Attitude, Remote work, Reliable, Great Work Ethic, Excellent language, Basic math skills, Basic computer skills, Detail-oriented, Dependable transportation, Works well individually and as a small group/team
Timeline
Cashier Coordinator
Wendy’s
06.2024 - Current
Cashier/Customer Service
Walgreens
12.2023 - 06.2024
Front-end area cashier / customer service Associate
Menards
09.2019 - 04.2023
Material Handler/Warehouse Worker
XPO Logistics
03.2018 - 08.2018
Customer Service/Cashier Associate
McDonald’s
02.2016 - 09.2017
Electronics Sales Associate
Target
10.2015 - 01.2016
Customer Service/Cashier Team Member
Meijer
02.2015 - 09.2015
Customer Service/Cashier Associate
Marsh
10.2014 - 02.2015
Distribution Center Associate
FedEx Ground
08.2014 - 10.2014
Sales Associate (Commissioned Retail)
HH Gregg
01.2013 - 08.2013
Warehouse/Assembly Technician
United Pet Group
06.2012 - 10.2012
Customer Service Associate
Gas America
04.2008 - 06.2012
Customer Service Representative
Fry’s Electronics
03.2006 - 08.2007
Diploma -
Carmel High School
Digital Photography
The Art Institute of Indianapolis
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