JOHN PATTISON
Grand Cane,LA
Summary
Dynamic Branch Manager with a proven track record at Badger Daylighting Corp., excelling in revenue generation and customer relationship management. Skilled in coaching and mentoring, I enhanced service quality, driving customer satisfaction and securing long-term partnerships. Proficient in MS Office and Oracle, I consistently exceeded key performance indicators through strategic operational improvements.
Professional with strong background in branch management. Skilled in enhancing operational efficiency, driving growth, and fostering team collaboration. Known for adaptability to changing needs and effective problem-solving. Expertise in strategic planning, customer service, and financial oversight. Reliable leader focused on achieving results and empowering teams.
Overview
41
41
years of professional experience
1
1
Certificate
Work History
Branch Manager
Badger Daylighting Corp.
08.2022 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
General Manager
Whiteds Environmental
06.2009 - 08.2022
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Managed budget implementations, employee evaluations, and contract details.
Owner
Superior Drywall
01.2004 - 06.2009
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
Operations Manager
US Army
07.1984 - 08.2004
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
Bachelor of Science - Business
University of Missouri
Columbia, MO05-1990
Associate of Applied Science - Business Administration
University of Hawaii At Manoa
Honolulu, HI05-1986
Skills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Coaching and mentoring
- Client relationship management
- Strong team-builder
- Team player
- Proficient in MS office
- Key performance indicators
- Revenue generation
- Proficient in Oracle, Word, Excel, Lytx, Fleetio, and Badger BAP Program
Certification
- Licensed Louisiana Department Of Environmental Quality Level A Transfer Station Operator.
- NASSCO PACP,LACP, AND MACP Certified.
- Multiple Military Awards and Decorations.
Timeline
Branch Manager
Badger Daylighting Corp.
08.2022 - Current
General Manager
Whiteds Environmental
06.2009 - 08.2022
Owner
Superior Drywall
01.2004 - 06.2009
Operations Manager
US Army
07.1984 - 08.2004
Bachelor of Science - Business
University of Missouri
Associate of Applied Science - Business Administration
University of Hawaii At Manoa
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