Driven Operations/Production Manager with a proven track record at Peninsula Improvements, adept in managing over 40 employees and responsible for a $5M+ revenue production. Excels in customer service and operational efficiency, achieving significant gross margin improvements. Skilled in negotiation and team training, demonstrating full accountability and a commitment to quality.
Manage multiple crews of 2-5 members. Average 40-65 employees year round
Manage all day to day production for approximately 5M+ revenue
*Hiring, evaluating, and termination of all crew members
*Deal directly with any residential or commercial
customer issue
*Interacts and schedules all sub-contractors or vendors
relating to scaffolding, booms, and other access
equipment including negotiating pricing and discounts
*Planning and job flow management for large ongoing commercial projects over weeks or months. Coordinating sub-contractors and vendors, applying more or less production staff as needed
Handles all warranty work/ follow up issues after job completion
Have P&L responsibility for $200k+ expense budget
Gross margin responsibility for crew wages and material cost for all $5M of revenue
Responsible for Net Promoter Score(NPS) results. All follow up and resolution
Works directly with production scheduler.
Works with and trains sales department on capabilities and logistics
Periodically works with accounts receivable supporting payment collection with difficult customers
Worked multiple construction fields. Specializing in Carpentry
Excellent Customer Service
Full Accountability and Personal Responsibility
Positive Outlook
Dedication to Quality
Dedication to Learning and Implementing Better Practices