Summary
Overview
Work History
Education
Skills
Timeline
Generic

John Patton

San Mateo,CA

Summary

Driven Operations/Production Manager with a proven track record at Peninsula Improvements, adept in managing over 40 employees and responsible for a $5M+ revenue production. Excels in customer service and operational efficiency, achieving significant gross margin improvements. Skilled in negotiation and team training, demonstrating full accountability and a commitment to quality.

Overview

27
27
years of professional experience

Work History

Operations/Production Manager

Pennisula Improvements
01.2005 - Current

Manage multiple crews of 2-5 members. Average 40-65 employees year round

Manage all day to day production for approximately 5M+ revenue

*Hiring, evaluating, and termination of all crew members

*Deal directly with any residential or commercial

customer issue

*Interacts and schedules all sub-contractors or vendors

relating to scaffolding, booms, and other access

equipment including negotiating pricing and discounts

*Planning and job flow management for large ongoing commercial projects over weeks or months. Coordinating sub-contractors and vendors, applying more or less production staff as needed

Handles all warranty work/ follow up issues after job completion

Have P&L responsibility for $200k+ expense budget

Gross margin responsibility for crew wages and material cost for all $5M of revenue

Responsible for Net Promoter Score(NPS) results. All follow up and resolution

Works directly with production scheduler.

Works with and trains sales department on capabilities and logistics

Periodically works with accounts receivable supporting payment collection with difficult customers

Construction

Various Builders
09.1997 - 12.2004

Worked multiple construction fields. Specializing in Carpentry

Education

General

Community College
Bay Area, CA

Skills

    Excellent Customer Service

    Full Accountability and Personal Responsibility

    Positive Outlook

    Dedication to Quality

    Dedication to Learning and Implementing Better Practices

Timeline

Operations/Production Manager

Pennisula Improvements
01.2005 - Current

Construction

Various Builders
09.1997 - 12.2004

General

Community College
John Patton