John Paul
Orange,CA
Summary
At Practice Management Plus / 51Oakwood, I was a organized and dependable employee, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Competent Accounts Receivable Specialist bringing 25 years of experience handling accounts receivable functions. Exemplary skill in resolving billing disputes, providing excellent customer service and applying payments. Recognized for effective leadership with consistent achievement of objectives.
Overview
30
30
years of professional experience
Work History
Medical Bill Collector
Practice Management Plus / 51Oakwood
07.1994 - 10.2024
- Increased patient satisfaction by promptly addressing billing disputes and providing clear explanations of charges.
- Exceeded performance metrics through meticulous attention to detail when reviewing claims for accuracy before submission or resubmission.
- Collaborated with insurance companies to expedite claim processing, resolving discrepancies and ensuring accurate reimbursements.
- Enhanced revenue recovery by diligently following up on outstanding medical bills and negotiating payment plans with patients.
- Optimized workflows by developing comprehensive tracking systems for managing pending claims, appeals, denials, and adjustments.
- Elevated customer service standards by responding empathetically to patient concerns while remaining firm on payment requirements.
- Conducted thorough account audits to identify discrepancies and ensure the accuracy of all billing information, reducing potential for errors.
- Supported positive relationships between healthcare providers and patients, fostering an environment conducive to prompt payments.
- Processed billing calls and answered questions from patients and third-party carriers.
- Assisted in reconciling deposit and patient collections.
- Processed online and paper appeal submissions and refund requests.
- Logged charges and payments within Crissoft Systems.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Maintained accurate records of customer accounts, payments and payment plans.
- Responded to customer inquiries and provided detailed account information.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Processed debtor payments and updated accounts to reflect new balance.
- Researched billing errors and discrepancies to initiate corrective action.
Education
High School Diploma -
Orange High School
Orange, CA 1992
Skills
- Goal-Oriented
- Patient confidentiality
- Insurance Verification
- Denial Management
- Payment Negotiation
- Appeals Process
- Data entry proficiency
- Medical billing knowledge
- Insurance understanding
- Organization skills
- Teamwork and Collaboration
- Customer Service
- Time Management
- Attention to Detail
- Updating Customer Accounts
- Reliability
- Organizational Skills
- Data entry skills
- Documentation skills
- Professional ethics
- Accurate payment posting
- Problem Identification
- Professionalism
- Payment Processing
- Billing Procedures
- Managing Delinquent Accounts
- Telephone Etiquette
Timeline
Medical Bill Collector
Practice Management Plus / 51Oakwood
07.1994 - 10.2024
High School Diploma -
Orange High School
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