John Payne
Crowley,TX
Overview
10
10
years of professional experience
Work History
Truck Driver
GG2 Logistics
01.2021 - 10.2023
- Operated with safety and skill to avoid accidents and delays.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Dropped and hooked trailers and changed configuration of equipment.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
Shipping/Receiving Coordinator
Dayton Parts
01.2017 - 01.2021
- Pulled, verified, and packaged items for shipment.
- Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
Customer Service Representative
Insurance Technologies
02.2014 - 01.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
High School Diploma -
WT White High School
Dallas, TX06.2005
Skills
- Delivery Scheduling
- Equipment Operation
- Transportation Safety
- Document Management
Timeline
Truck Driver
GG2 Logistics
01.2021 - 10.2023
Shipping/Receiving Coordinator
Dayton Parts
01.2017 - 01.2021
Customer Service Representative
Insurance Technologies
02.2014 - 01.2017
High School Diploma -
WT White High School