John Pelletier
Hyde Park ,NY
Summary
Talented Regional Director known for training employees to achieve maximum potential while generating new business opportunities. Pursuing new role where expertise in retail industry will be widely appreciated.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Regional Director of Training and Development
Sleep and Spas
12.2022 - Current
- Monitored staff performance by actively engaging in and observing day-to-day activities.
- Visited sites periodically to view service levels and adherence to global service standards.
- Implemented robust performance management systems to identify areas for improvement and support employee development.
- P & L
- Hiring &Terminating
- Marketing to promote our brand
- Managed budgets effectively, ensuring optimal resource allocation for maximum return on investment.
- Participated in promotional opportunities and onboarding of new accounts.
- Analyzed market trends to inform strategic decision-making, adapting quickly to changing conditions for sustained success.
Mortgage Manger Broker
Reverse Mortgage Funding
10.2021 - 11.2022
- Developed strong relationships with clients, earning their trust and loyalty through consistent communication and portfolio updates.
- Provided exceptional customer service, addressing any concerns or questions from clients promptly and professionally.
- Negotiated favorable terms for clients during transactions, maximizing their profits in both buying and selling scenarios.
- Answered inquiries and provided information to sales representatives, distributed appropriate paperwork, and fulfilled quote requests to deliver excellent customer support.
- Mastered cold calling
- Face to Face presentations
- Working with Chamber of Commerce
- Business walkins to gain new clients
District Sales Manager
Mattress Firm
02.2010 - 08.2021
- Collaborated closely with other district managers to share best practices, learnings, and drive overall success of the organization.
- Improved team performance by providing regular coaching, training, and mentoring to sales representatives.
- Increased sales revenue by developing and implementing effective sales strategies for the district.
- Exceeded annual sales targets through strategic planning, territory optimization, and customer relationship building.
- Protecting Brand Standards.
- P & L for trends.
- Self Recruiting to better our team monthly.
- Rand Regional 2 times while my regional was out.
- Led weekly calls with Store Mangers.
- Presenting our business at QBR's every quarter.
- Hiring and Terminating.
- Executing development plans for next level canidates.
Mortgage Sales Manager
Fairfield Financial
05.2007 - 01.2010
- Implemented a customer retention program that improved long-term relationships and increased repeat business from existing clients.
- Managed the pipeline of mortgage applications, ensuring timely processing and closing to meet customer expectations and deadlines.
- Streamlined processes in underwriting, processing, and closing departments to reduce turnaround time for loans.
- Developed customized solutions for clients with unique financial needs by collaborating with internal teams and external partners.
- Masted cold calling.
- Responsible for my own pipeline and my team of five officers as well.
Education
Associate of Science - Business
Post University
Waterbury, CT06.1995
Skills
Client Relationships
Staff Training and Development
Staff Management
Relationship Building
Meetings and presentations
Employee Recruitment
Staff Oversight
Brand Awareness
Sales Planning
Business Forecasting
Customer Satisfaction
Proficient in Excel, Word,Powerpoint
Team Leadership
Hiring and Onboarding
KPI Tracking
Budget Control
Decision-Making
Strategic Planning
Change Management
Certification
NMLS License
Timeline
Regional Director of Training and Development
Sleep and Spas
12.2022 - Current
Mortgage Manger Broker
Reverse Mortgage Funding
10.2021 - 11.2022
District Sales Manager
Mattress Firm
02.2010 - 08.2021
Mortgage Sales Manager
Fairfield Financial
05.2007 - 01.2010
Associate of Science - Business
Post University