Summary
Overview
Work History
Skills
Timeline
Manager

John Penrose

Plano,TX

Summary

Versatile and dynamic professional with extensive experience in landscaping and management, notably at Brightview Landscaping. Excelled in enhancing customer satisfaction and operational efficiency through expert landscape maintenance and strong leadership skills. Proven ability in heavy equipment operation and fostering team productivity, significantly contributing to business growth and quality service delivery.

Overview

2018
2018
years of professional experience

Work History

Landscaper

Brightview Landscaping
  • Maintained grounds by trimming, weeding, and general clean-up.
  • Performed planting, watering, mulching, and edging of lawns.
  • Removed weeds, hazards, and debris from common pathways to improve usability.
  • Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
  • Maintained safe working environments by adhering to safety protocols and conducting regular equipment inspections.
  • Enhanced customer satisfaction by providing high-quality landscaping services and maintaining clear communication throughout the project.
  • Managed inventory of tools, equipment, and materials to ensure proper allocation of resources for each project.

Manager

Big Kahuna Car Wash
06.2013 - 08.2017
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
  • Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Night Manager

Tom Thumb Food Stores
08.2002 - 02.2004
  • Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
  • Resolved customer complaints promptly and professionally to maintain satisfaction.
  • Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure guest safety and minimal disruption to their stay.
  • Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
  • Conducted nightly inventory management procedures to track sales and stock levels.
  • Trained and mentored new and existing staff to achieve best practices.
  • Created nightly shift task lists to assign duties to each employee.
  • Managed Number employees in delivering smooth, productive night shift operations.
  • Enhanced team performance by providing regular training and promoting a positive work environment.
  • Conducted end-of-shift reviews to identify opportunities for improvement in nightly operations moving forward.
  • Managed staff scheduling, adhering to budget constraints while maintaining excellent service levels during high occupancy periods.
  • Reduced employee turnover by fostering open communication, providing constructive feedback, and recognizing outstanding performance.
  • Implemented new policies and procedures in response to changing industry trends, resulting in improved operational efficiency.

Skills

  • Strong work ethic
  • Heavy lifting
  • Flexible and adaptable
  • Using hand tools
  • Customer service
  • Lawn care
  • Physically fit
  • Landscape maintenance
  • Maintaining equipment
  • Trimming and weeding
  • Weeding and edging
  • Heavy equipment operation
  • Tree and shrub planting
  • Weather tolerance
  • Machine safety practices
  • Pruning and hedging
  • Commercial landscaping
  • Construction management

Timeline

Manager

Big Kahuna Car Wash
06.2013 - 08.2017

Night Manager

Tom Thumb Food Stores
08.2002 - 02.2004

Landscaper

Brightview Landscaping

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John Penrose