John Pereira
Lutz
Summary
Dynamic professional with a proven track record at Publix Super Markets Inc, specializing in compliance investigations and customer service management. Excelled in enhancing customer satisfaction, regulatory compliance, and team productivity through expert problem-solving and analytical thinking. Achieved significant improvements in employee retention and sales outcomes, demonstrating strong project management and interpersonal skills.
Results-driven sales professional with strong background in territory management and client relationship building. Skilled in sales strategy, negotiation, and market analysis. Known for fostering team collaboration and adapting to changing market needs. Focused on driving revenue growth and delivering measurable outcomes.
Overview
6
6
years of professional experience
Work History
Compliance Investigations Specialist
Publix Super Markets Inc
01.2024 - Current
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Followed all company policies and procedures to deliver quality work.
- Ensuring regulatory compliance and revenue retention efforts are in line with governmental guidelines for the following business areas: Pharmacy, Money Services, Ethic’s, and the Data Incident Response Team.
- Gather key information pertinent to compliance investigations as well as 14 remaining compliance programs.
- Monitor key performance indicators (KPI’s) for auditing, training, and education functions.
- Manage all detailed reporting, documentation, and analyses to ensure processes, procedures, and controls are effective.
- Update all case management platforms.
- Manage/ oversee all Pharmacy related Investigations company-wide.
- Established trust with clients through consistent follow-ups, leading to long-term partnerships and continued business relationships.
- Streamlined territory management process, resulting in more efficient time allocation for visits.
- Improved associate satisfaction levels by addressing concerns promptly and providing tailored solutions.
Customer Service Team Manager
Publix Super Markets Inc
10.2021 - 01.2024
- Managed team schedules, balancing workloads to optimize staff coverage during peak hours.
- Enhanced communication skills within the team through training sessions and role-playing exercises.
- Created an incentive program that boosted employee morale and motivation, leading to improved performance metrics.
- Collaborated with other departments to resolve complex issues effectively and efficiently.
- Led a team of customer service representatives for increased productivity and overall efficiency.
- Increased first-call resolution rates, streamlining processes to address customer issues quickly.
- Developed strong relationships with key business partners, resulting in improved coordination and collaboration for seamless customer service delivery.
- Developed comprehensive sales strategies by analyzing market trends and customer needs.
- Coordinated special events such as promotional sales, seasonal celebrations, and in-store demonstrations to drive foot traffic and generate additional revenue.
- Developed detailed sales forecasts based on historical data, allowing for proactive inventory management decisions.
- Managed a diverse portfolio of products, ensuring optimal mix between high-margin items and cost-effective options for customers.
- Implemented data-driven approaches to achieve higher sales outcomes and operational efficiency.
Customer Service Representative
Publix Super Markets Inc
12.2019 - 10.2021
Cashier
Publix Super Markets Inc
12.2018 - 12.2019
Education
Bachelor of Science - Business Administration And Management
University of South Florida
Tampa, FL12-2025
Associate of Arts - Business Administration And Management
Hillsborough Community College
Tampa, FL12-2023
Skills
- Customer relations
- Proficient in Microsoft Office Applications
- Expert problem solving
- Analytical thinking
- Documentation management
- Quality assurance
- Forecasting
- Business Development & Growth Management
- Presenting
- Project Management
- Sales Operations
- Sales & Marketing Strategies
- Prospecting Product Launches
My Publix My Part award
Received in 2022
Timeline
Compliance Investigations Specialist
Publix Super Markets Inc
01.2024 - Current
Customer Service Team Manager
Publix Super Markets Inc
10.2021 - 01.2024
Customer Service Representative
Publix Super Markets Inc
12.2019 - 10.2021
Cashier
Publix Super Markets Inc
12.2018 - 12.2019
Bachelor of Science - Business Administration And Management
University of South Florida
Associate of Arts - Business Administration And Management
Hillsborough Community College
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