John Perez
Long Beach,CA
Summary
Dynamic professional with a proven track record in client relationship building and project management, honed across roles at Berkley Communication and The California Club. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating exceptional workload management and safety compliance. Achieved significant repeat business through outstanding service delivery and effective error correction.
Results-oriented professional with track record of managing various projects from inception to completion. Known for high standards and strong focus on achieving results through effective team collaboration and adaptability. Expertise in project management and client relations, with reliable and flexible approach to dynamic work environments.
Overview
26
26
years of professional experience
Work History
Independent Contractor [ Demolition & Building ]
Berkley Communication
04.2014 - 08.2017
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
Banquet Captain
Whittier Hilton Hotel
05.2000 - 03.2005
- Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
- Maintained clear communication channels between all departments involved in banquets, contributing to successful event outcomes.
- Evaluated employee performance routinely through constructive feedback which contributed towards professional growth and development.
- Handled client inquiries promptly and professionally, fostering excellent rapport and driving repeat business.
Server / Page / Night Watchman
The California Club
10.1991 - 02.1995
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Table Busser / Runner /Restaurant Server
Water Grill
05.1991 - 04.1994
- Bussed tables, cleared, cleaned and set tables quickly to facilitate table turns during high volume periods.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Improved customer satisfaction by efficiently clearing tables and resetting them for new guests.
Education
GED -
Sylmar High Shcool
Sylmar, CA06-1996
Skills
- Client relationship building
- Workload management
- Deadline adherence
- Safety compliance
- Project management
- Error correction
- Requirements gathering
Languages
Spanish
Full Professional
English
Professional Working
Timeline
Independent Contractor [ Demolition & Building ]
Berkley Communication
04.2014 - 08.2017
Banquet Captain
Whittier Hilton Hotel
05.2000 - 03.2005
Server / Page / Night Watchman
The California Club
10.1991 - 02.1995
Table Busser / Runner /Restaurant Server
Water Grill
05.1991 - 04.1994
GED -
Sylmar High Shcool