Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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John Perez

Summary


Developed strong customer service skills in high-volume, fast-paced environment, effectively managing transactions and resolving issues. Skilled in communication and multitasking, ensuring efficient service and customer satisfaction. Seeking to transition into new field, leveraging background in customer service to bring value to new opportunities.

Overview

7
7
years of professional experience

Work History

Merchandiser

Optimus Natural Foods
06.2022 - 03.2025
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
  • Maintained cleanliness and organization of merchandising areas for an optimal customer experience
  • Assisted in training new team members on merchandising standards and procedures

Server

The Locale
10.2020 - 05.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Sales Associate

AT&T
02.2018 - 08.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

Security Automation

Palm Beach State College
Lake Worth, FL
05-2019

Spanish River High School
Boca Raton, FL
06-2012

Skills

  • Reliable and punctual
  • Friendly and outgoing
  • Efficient stock handling
  • Pricing and shelf labeling
  • Sales techniques
  • POS systems
  • Floor set design
  • Display signage
  • Multitasking
  • Customer service
  • Problem-solving
  • Clear communication
  • Cash handling

Accomplishments

  • Led merchandising and inventory management at 8 retail stores.

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Merchandiser

Optimus Natural Foods
06.2022 - 03.2025

Server

The Locale
10.2020 - 05.2022

Sales Associate

AT&T
02.2018 - 08.2020

Security Automation

Palm Beach State College

Spanish River High School

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John Perez