John Perkaj
Ossining,NY
Summary
- NY State Life, Accident & Health License
- Managed an account, which brought in around 2 million dollars in revenue
- Over 5 years of experience of working in a client facing, high stress, fast paced environment
- A natural born leader who yearns to improve everyday and understands how important maintaining and providing an excellent client service is, as well as providing the best client experience possible
- Driven, self-motivated and desires professional growth
- Strong desire to help others
- The ability to be able to communicate effectively and relate to all walks of life
Overview
12
12
years of professional experience
Work History
Room Division Coordinator
Endeavor Hospitality/Marriott
07.2023 - Current
- Trained all front desk staff in FOSSE and customer service based on Endeavor Hospitality and Marriott's standards
- Assessing training needs using guest feedback, online reviews and audits
- Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest’s happiness
- Coach employees through day-to-day work and complex problems
- To provide support in executing special projects or initiatives assigned to the division by senior leadership
- Served as liaison between the sales department and the front office
- Handled inquires from clients on all group reservations
- Managed all group advanced deposits
- Input group rooming lists and built group blocks
- Assisted in budget, forecasting, and revenue meetings
- Analyze trackers to better staff for hotel's demands, both front office and housekeeping
Front Desk Agent
Endeavor Hospitality Group/Marriott
02.2023 - 07.2023
- Executed checklist items such as: advanced deposit reports, credit card authorization reports, and the guest ledger
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Went above and beyond to accommodate guests and make sure their stay is memorable
- Greeted, checked-in, and checked out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
- Managed room bookings in-person, online, and through incoming calls, and answer inquiries about guests' needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs.
Owner/Executive Sales Director
JAE Westchester Courier
08.2020 - 02.2023
- Identifying opportunities to expand or shift course in order to take advantage of changes in the market
- Analyze sales and financial performances to effectively plan for increased future opportunities, while identifying obvious weak trends
- Generate leads to secure clients
- Phone screen and set up meetings with business owners to potentially secure clients
- Researching and presenting creative solutions that can help our clients to achieve greater business value
- Recruiting - including parsing through resumes, phone screening, scheduling interviews as well as executing them.
Assistant Operations Manager/Offsite Banquet Manager
Heart of the House Hospitality
04.2019 - 03.2020
- Assistant Operation Manager: Managed our NY office's most important client, which brought in around 2 million dollars in revenue
- Recruiting - including parsing through resumes, phone screening, scheduling interviews as well as executing them
- Scheduling and staffing events
- Identified potential problems, points of friction, and identified solutions to solve them
- Created a training orientation for our banquet servers and bartenders; that I presented to achieve client satisfaction
- Offsite Banquet Manager: In charge of overseeing anywhere from 10 to 400 employees at one time
- Worked closely with client's special events team daily for weekly shifts, changes, and updates
- Effectively coordinated daily banquet management operations, resulting in greater productivity and higher levels of customer satisfaction
- Conducted staff meetings
- Helped supervise the performance, attendance, attitudes, appearance and conduct of Heart of the House Hospitality members before, during and after events
- Recommended discipline and/or termination when appropriate
- Supported events on-site by checking in/out staff, coordinating breaks, table assignments or other logistics that arise.
Lead Banquet Captain
Tao Group - Dream Midtown & Downtown
10.2017 - 04.2019
- In charge of overseeing anywhere from 10 to 100 employees at a time
- Managed and executed multiple events (up to four) simultaneously
- Trained and supervised events staff
- Ensured that all the details as per the banquet event order are performed
- Periodically checked with the client to ensure satisfaction and respond to any requests
- Liaison with kitchen to ensure timely delivery and proper planning for perfect execution of all events
- Continually observe, direct and assist staff where necessary during the entire event
- Conducted an organized pre-event meeting to help all staff members to have a thorough understanding of event specifications prior to the function
- Regularly review upcoming event banquet event order and have thorough understanding of all requirements on upcoming scheduled events
- Maintained the banquet storage room, equipment and facilities
- Directed and supervised breakdown.
Banquet Server
Tao Group - Dream Downtown
03.2016 - 10.2017
- Anticipated guests' needs continually and fulfilled them appropriately
- Ensured that all decor have been set in accordance to the instructions provided in the banquet event order
- Set up events by putting out tablecloths and place settings, arranged table placement and setting up a buffets
- Carried plates of food on trays and served guests in a timely manor
- Kept glasses filled; removed each round of plates and replenished utensils as needed
- Greeted guests in a cordial manner as they arrived
- Ensured that food is replenished in a quick manner
- Offered welcome drinks and asked guests if they needed any additional items
- Performed cleaning tasks and breakdown of service.
Dietary Aid
Sky View Rehabilitation & Health Care
08.2014 - 03.2016
- Finished assignments in a timely manner
- Read production orders on color-coded menu cards on trays to determine items to place on tray
- Placed items such as eating utensils, napkins, and condiments on trays
- Prepared food items such as sandwiches, salads, soups, desserts and beverages
- Apportioned and placed food servings on plates and trays according to diet list on menu card
- Examined completed trays for accuracy and placed on food truck
- Expedited food trucks to the appropriate floors and kitchens
- Set up dining area with color-coded papers based on diets, silverware, cups, plates, sugar, salt, and pepper
- Served food and drinks to residents in the dining area
- Cleaned and sanitized the dining room in a timely manner
- Executed a tray line
- Set up staff room with lunches, dinners, salad, utensils, sugar, salt, and pepper
- Collected and stacked dirty dishes on carts and returned carts to kitchen to be broken down
- Washed dishes, utensils an cleaned work area
- Mopped and cleaned the floors in the kitchen
- Collected and placed garbage in containers
- Stocked the floors based on a par system.
Front Desk/Concierge
Atria On the Hudson
03.2012 - 08.2014
- Answered phone calls, greeted clients, and handled all front desk responsibilities
- Responded to guest requests for special arrangements or services, such as transportation arrangements and reservations
- Remained punctual, adaptable, and flexible in an effort to best serve guests
- Directed residents and guests to their desired destination inside and out the facility
- Managed front desk tasks for all rooms.
Education
Graduated with an advanced regents diploma -
Ossining High School
29 S Highland Ave, Ossining, NY, 1056206.2011
Skills
- Effective time management
- Adaptability
- Ability to work in a team environment
- Fast learner
- Excellent communication skills - written, verbal and listening
- Detailed oriented and able to multitask
- Tech savvy
- People-oriented
- Data Analysis
- Workflow Optimization
- Staff Training
Timeline
Room Division Coordinator
Endeavor Hospitality/Marriott
07.2023 - Current
Front Desk Agent
Endeavor Hospitality Group/Marriott
02.2023 - 07.2023
Owner/Executive Sales Director
JAE Westchester Courier
08.2020 - 02.2023
Assistant Operations Manager/Offsite Banquet Manager
Heart of the House Hospitality
04.2019 - 03.2020
Lead Banquet Captain
Tao Group - Dream Midtown & Downtown
10.2017 - 04.2019
Banquet Server
Tao Group - Dream Downtown
03.2016 - 10.2017
Dietary Aid
Sky View Rehabilitation & Health Care
08.2014 - 03.2016
Front Desk/Concierge
Atria On the Hudson
03.2012 - 08.2014
Graduated with an advanced regents diploma -
Ossining High School
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