John Peterson
Sioux Falls,SD
Summary
Accomplished leader with extensive experience at Avera McKennan Hospital & University Health Center, excelling in facilities maintenance and staff management. Proven track record in enhancing team performance and implementing safety protocols, ensuring high-quality service delivery. Skilled in fostering vendor relationships to secure competitive prices, significantly improving operational efficiency.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Maintenance Supervisor
Avera McKennan Hospital & University Health Center
Sioux Falls, SD
12.2018 - Current
- Monitored and evaluated the performance of personnel in the maintenance department, providing guidance and coaching when necessary.
- Reviewed work orders, allocated resources, assigned tasks, and established priorities for completion of jobs.
- Investigated customer complaints about product quality issues due to malfunctioning equipment.
- Worked closely with vendors and suppliers to purchase spare parts at competitive prices.
- Oversaw team in completing job tasks quickly and accurately with appropriate use of instruments and tools.
- Inspected facilities to determine problems and schedule necessary maintenance.
- Delegated daily tasks to employees to manage resources and meet deadlines.
- Coordinated with external contractors for specialized maintenance projects.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reported project progress, site problems and labor status to supervisors.
- Delivered positive reinforcement and constructive criticism for employee work efforts.
- Coached staff on strategies to enhance performance and improve customer relations.
Materials Management Supervisor
Avera McKennan Hospital & University Health Center
Sioux Falls , SD
05.2016 - 12.2018
- Ensured accurate and timely inventory management of materials, supplies, and equipment.
- Conducted periodic physical inventories to verify accuracy of inventory records.
- Established and maintained relationships with vendors to ensure prompt delivery of goods at competitive prices.
- Managed team members responsible for daily operations related to material management functions.
- Served as liaison between departments in order to resolve any issues related to materials or services received.
- Performed regular audits on warehouse operations including cycle counting activities.
- Provided guidance and direction regarding problem resolution pertaining to material management processes.
- Oversaw shipping and receiving procedures for linen supply.
- Managed and trained employees, and conducted performance evaluations.
- Addressed problems head-on and worked with customers, personnel and supervisors to resolve concerns.
EVS Supervisor
Avera McKennan Hospital & University Health Center
Sioux Falls, SD
10.2007 - 05.2016
- Supervised EVS personnel in the performance of daily cleaning tasks and procedures.
- Developed and maintained a positive working environment for all staff members.
- Ensured that proper safety protocols were followed to protect both staff and patients from potential hazards.
- Provided direction, training, coaching, and guidance to EVS personnel on job duties and responsibilities.
- Performed regular inspections of areas serviced by EVS personnel to ensure quality standards are met.
- Created work schedules based on projected workloads while ensuring adequate coverage is provided at all times.
- Resolved customer complaints related to housekeeping services in a timely manner.
- Maintained accurate records of employee attendance, payroll information.
- Collaborated with management team to develop new operational processes or procedures as needed.
- Assessed employee performance through observation, discussion and review of metrics.
- Implemented corrective action plans where appropriate for employees who fail to meet expectations.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Practiced safe work habits and wore protective safety equipment.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Delegated work to staff, setting priorities and goals.
- Communicated with maintenance team on damages to repair.
- Established and enforced procedures and work standards, promoting team performance and safety.
- Swept and damp-mopped private stairways and hallways.
- Mixed water and detergents or acids to prepare cleaning solutions.
- Coached staff on strategies to enhance performance and improve customer relations.
Education
High School Diploma -
Washington High School
Sioux Falls05-1985
Skills
- Facilities Maintenance
- Safety Protocols
- Team Supervision
- Employee performance evaluation
- Quality Control
- Pest Control
- Work assignment delegation
- Staff Management
- Facilities EVS
- Payroll editing and approving
Certification
- I am a professional member of the Association of Healthcare Environment. (AHE)
- Belong to the Association Society of Healthcare Engineers. (ASHE)
Timeline
Maintenance Supervisor
Avera McKennan Hospital & University Health Center
12.2018 - Current
Materials Management Supervisor
Avera McKennan Hospital & University Health Center
05.2016 - 12.2018
EVS Supervisor
Avera McKennan Hospital & University Health Center
10.2007 - 05.2016
High School Diploma -
Washington High School