Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
34
34
years of professional experience
Work History
Regional EMS Systems Coordinator
Lord Fairfax Emergency Medical Services Council
06.2018 - 05.2023
Serve as the Regional EMS Systems Coordinator and Program Manager for the Lord Fairfax Emergency Medical Services Council
Provide oversight and direction for coordinating EMS responsibilities for a five-county area including Frederick County and the City of Winchester, Warren County, Clarke County, Shenandoah County, and Page County
Improved system efficiency by streamlining processes and implementing automation tools.
Program Manager for the Critical Incident Stress Management (CISM) team, the Regional Medical Protocols, Continuity of Operations Plan, Disaster & Mass Casualty Plans, and Pharmacy issues with Valley Health
Enhanced security protocols for increased data protection and reduced potential risks.
Serve on the Local Emergency Planning Commissions for Frederick County and Winchester City
Collaborated with cross-functional teams to identify and resolve system-related issues, improving overall performance.
Coordinated with vendors to negotiate pricing, resulting in cost savings for the council.
Maintained accurate system documentation, facilitating efficient troubleshooting and future updates.
Conducted regular system audits to identify areas for improvement, leading to enhanced performance and reliability.
Performed routine backups of critical data, safeguarding against potential loss or damage due to unforeseen events.
Spearheaded an initiative focused on business continuity during disaster recovery scenarios; this involved creating a comprehensive plan outlining roles, responsibilities, and procedures during emergencies.
Involved in the Northwestern Regional Hospital Coalition, Valley Health Chest Pain Council, and the Valley Health Stroke Committee
Coordinate authorizations to practice prehospital care with the Operational Medical Directors
In this position, I was the second in the line of succession to the Executive Director
During the pandemic, assumed responsibilities in logistics by gathering, checking in/inventorying, and distributing medical supplies to the six jurisdictions under my purview.
Real Estate Professional
ERA OakCrest Realty, Inc.
01.2014 - 01.2020
Extensive experience managing contracts and ensuring compliance to them under the state law, Virginia Real Estate Board, and the National Association of REALTORS Code of Ethics.
Increased property sales by developing effective marketing strategies and utilizing various advertising platforms.
Negotiated favorable contracts for clients, ensuring the best possible terms and conditions were met in each transaction.
Conducted comprehensive market analyses to provide accurate property valuations and pricing recommendations.
Developed strong relationships with clients by consistently providing exceptional customer service and maintaining open lines of communication.
Expanded client base through effective networking, referrals, and successful lead generation initiatives.
Managed property listings, including scheduling showings, hosting open houses, and coordinating with other agents for seamless transactions.
Assisted clients in navigating complex financial processes by connecting them with trusted mortgage lenders and guiding them through loan application procedures.
Collaborated with attorneys, inspectors, and appraisers to ensure all necessary documentation was completed accurately and on time for successful closings.
Provided expert guidance to first-time homebuyers throughout the entire buying process, ensuring a smooth and stress-free experience.
Maintained a high degree of industry knowledge by continually attending professional development seminars and staying current on market trends.
Enhanced client satisfaction with timely responses to inquiries and consistent follow-up after transactions were completed.
Streamlined internal processes for greater efficiency within the office environment by implementing new organizational systems and enhancing team collaboration efforts.
Successfully closed challenging transactions by employing creative problem-solving skills during negotiations while maintaining a professional demeanor under pressure.
Communicated with clients to understand property needs and preferences.
Liaised between buyers and sellers to provide positive experiences for both parties.
Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
Maintained connections with clients to encourage repeat business and referrals.
Reviewed market research data and changed sales plans accordingly.
Battalion Chief (Training and Personnel Section)
Prince William County Department of Fire and Rescue
02.2010 - 02.2014
Served as a senior level manager and leader in the Department of Fire and Rescue for Prince William County, VA (Grade PS-19)
Enhanced firefighter safety through the implementation of comprehensive training programs and adherence to strict safety guidelines.
Provided direction and oversight for overseeing multi-year budgets and long-range strategic work plans for my organizational units which was comprised of the Training Division and Personnel Section of the Department
Oversaw the successful coordination of inter-agency communication during large-scale incidents, fostering collaboration among various public safety agencies.
The strategic planning involved various stakeholders including career and volunteer personnel
Developed and executed strategic plans for department growth, including improvements in infrastructure, equipment, and staffing levels.
Developed and provided oversight and management of a $6+ million annual budget
Promoted a culture of continuous improvement within the department by encouraging feedback from all personnel and prioritizing ongoing training opportunities.
Established strong relationships with local government officials, community groups, and businesses to increase engagement and support for fire department initiatives.
Worked with the County Attorney’s office to interpret various laws, policies, and regulations that impacted the members and direction of the department
Spearheaded innovative recruitment efforts that resulted in a more diverse workforce better representing the communities served by the battalion.
Served as the Continuing Quality Assurance Manager for the Emergency Medical Services (EMS) programs
Oversaw budget management processes, ensuring proper allocation of resources while maintaining fiscal responsibility at all times.
Worked closely with the Operational Medical Director (OMD) to ensure compliance with medical protocols, identifying mistakes, and creating corrective actions plans for non-compliance
Served as an effective liaison between firefighters under my command and upper-level administration to address concerns promptly while still upholding department policies and procedures.
Supervised and directed the overall management of all emergency and support programs under the auspices of the Training and Personnel Sections (including hiring, terminating, promotion processes, policy development, and disciplinary issues)
Demonstrated strong leadership in high-pressure situations, successfully guiding teams through complex emergency incidents while minimizing risks to both responders and civilians.
Training and Personnel Chief; supervised four captains, eight lieutenants, approximately 12 technicians, and several civilian employees spanning multiple program areas including basic recruit training, system wide advanced training, Emergency Medical Training (including Paramedicine training), Technical Rescue training, Uniform Rank Structure training and compliance, and development of the incident command training lab for officers
Exemplified a commitment to excellence throughout my tenure as Battalion Chief, consistently receiving positive performance evaluations for my ability to deliver results within challenging environments.
Provided direction and oversight for leadership to about 25 personnel under my command
Oversaw proper implementation of best practices, policies and procedures in alignment with regulations and operational needs.
In this role, it was imperative that I determined deadlines and providing performance expectations to my staff members
Coordinated, scheduled and maintained team resources to achieve top levels of operational readiness.
Held routine staff meetings to provide briefings regarding the status of the various on-going programs/projects
Prepared and adjusted schedules to cover demand.
The Training and Personnel Sections were fast-paced and high performing areas of the Department
Assessed scenes, coordinated responses and communicated critical details to superiors through two-way radios.
Supervised and directed operations and personnel at complex emergency incidents including fires, emergency medical services, hazardous material incidents, and long-term incidents
Evaluated team performance and implemented strategies to close gaps in skills or knowledge.
Incidents often ranged from a few tactical units to multi-alarm incidents with a multitude of fire engines, ladder trucks, EMS transport units, other command staff, and dozens of personnel
Incident responsibilities included command and control, personnel accountability, incident mitigation, critical notifications, and coordination with other agencies, such as police, social services, hospitals, and the Red Cross
My program management skills included comprehensive analysis, evaluation, and continuous quality improvement to ensure the efficacy of program management and delivery to best serve internal and external customers, including career and volunteer personnel as well as personnel from other jurisdictions
Routinely performed analysis and evaluation of complex programs that affected a wide range of areas
Evaluated these systems using a wide range of assessment methods including SWOT analysis, group work sessions, and brainstorming sessions with my staff and other stakeholders
Used these sessions to identify the training program priorities, determined funding for those programs, and set the schedule for the program delivery
Provided direction and oversight for conducting strategic planning of all training programs for career and volunteer personnel, identifying local, state, and federal funding sources, and developing the schedule for program delivery system wide to over 1200 people
Proficient in the use of the Microsoft suite of products including Outlook, Word, Excel, and PowerPoint
Excellent public speaking skills, and often coordinated and hosted/emceed large events such as recruit school graduations and promotion ceremonies for employees and their families in large venues (i.e
Hylton Performing Arts Center, Manassas, VA)
Planned and implemented the command training program for fire and EMS officers for both career and volunteer personnel
Provided direction and oversight for realigning the academy personnel to create a Systemwide Advanced Training group to deliver complex and technical training to career and volunteer personnel in our county and across the Northern Virginia region.
Held All Ranks in the Dept. of Fire and Rescue
Prince William County Dept. Of Fire And Rescue
02.1989 - 03.2014
1989-1994: Fire and Rescue Technician I
1994-2001: Fire and Rescue Technician II
2001-2004: Fire and Rescue Lieutenant
2004-2010: Fire and Rescue Captain
Ensured fire safety compliance by conducting thorough inspections of fire protection systems and equipment.
Improved building safety by identifying potential hazards and recommending corrective actions.
Assisted in the development of emergency response plans for various facilities, resulting in increased preparedness.
Conducted regular fire drills to ensure staff familiarity with emergency procedures and evacuation routes.
Maintained accurate records of all inspections, repairs, and maintenance work performed on fire safety equipment.
Collaborated with local authorities during annual inspections, ensuring timely resolution of identified issues.
Responded swiftly to emergencies, providing immediate assistance and effectively mitigating damage caused by fires or hazardous materials incidents.
Developed customized fire safety presentations for diverse audiences, promoting a culture of safety awareness within the organization.
Evaluated effectiveness of existing emergency plans through periodic reviews and revisions as necessary, maintaining best practices in fire prevention strategies.
Managed inventory of essential firefighting equipment such as hoses, nozzles, breathing apparatuses, and personal protective gear.
Reduced workplace accidents by implementing effective hazard communication programs and emphasizing safe work practices among employees.
Kept abreast of updates to local, state, and federal fire code requirements through ongoing professional development activities.
Developed fire suppression plans and systems for residential, educational and commercial buildings.
Education
Master of Arts - Disaster And Emergency Management
American Military University | American Public Unv
Charles Town, WV
05.2010
BBA - Business Administration
Averett University
Danville, VA
05.2004
Associate of Applied Science - Fire Science Administration
Northern Virginia Community College
Annandale, VA
05.2002
Skills
Leadership
Organizational Skills
Problem Solving
Continuous Quality Improvement
Customer Service
Program Management
Patient Care
Quality Control and Review
Team Training
Critical Thinking
Relationship Building
Attention to Detail
Technical Documentation and Reporting
Communication and Team Collaboration
Project Management
Process Improvement
Incident Management
Service Delivery
Business Analysis
Certification
VA OEMS: EMT-Paramedic (Current and eligible to recertify in July 2024)
ITLS Advanced Provider (exp. 11/2024)
NREMT-Paramedic (1992-2016)
Chief Fire Officer Designation (CFOD): 2011-2014, Center for Public Safety Excellence, 4501 Singer Court, Ste. 180, Chantilly, VA 20151
Executive Fire Officer (EFO): National Fire Academy, Emmitsburg, MD
Graduate Realtor Institute (GRI) - 2017
Community Volunteer And Charitable Work
Excellent public speaking skills
Provided leadership and oversight to various scouting programs in the Shenandoah Area Council. Positions held include: Cubmaster, Scout Master, Order of the Arrow Lodge Adviser, National Youth Leadership Training (NYLT) Course Director, National Jamboree Ass't Scoutmaster, Wood Badge Trained, Wood Badge Staff Member, Recipient of the District Statuette award, Recipient of the Silver Beaver Award, Recipient of the Order of the Arrow Founder's Award, and several other district level awards. Life Member and Past Master (2019) of Winchester Hiram Lodge No. 21 A.F.& A.M. Past District Deputy Grand Master (2023) for the Grand Lodge of Virginia. Recipient of the Daniel Carter Beard Award. Life Member of the Rocky Mountain Elk Foundation
Computer Information Technology Skills
Proficient in use of most major computer systems, information systems, spreadsheet applications, graphic and presentation applications, and word processing applications
Professional Skills And Training
National Fire Academy (NFA), Emmitsburg, MD - Executive Fire Officer Program – Graduate (2009), Executive Development Leading Community Risk Reduction, Executive Analysis of Fire Service Operations in Emergency Management, Executive Leadership
NFA Management Science Curriculum - Interpersonal Dynamics, Fire Service Communications, Organizational Theory in Practice
NFA Incident Management Curriculum - Command and Control of Incident Operations, Command and Control of Incident Operations at Target Hazards, Advanced Safety Operations and Management
Blue Card Command System – Train the Trainer
Prince William County Criminal Justice Academy - West Point Leadership Course
Emergency Management Institute (EMI) - Professional Development Series, Certificate of Achievement
IS-00241a – Decision Making and Problem Solving, IS-00244a – Developing and Managing Volunteers, IS-00242a – Effective Communications, IS-00235b – Emergency Planning, IS-00120a – Introduction to Exercises, IS-00240a – Leadership and Influence, IS-1: Emergency Manager National Incident Management System (NIMS)
IS 100, IS 200, IS 300, IS 400, IS 700, IS 800
Virginia Office of EMS - EMT-Paramedic, certificate no. E011106901
VIRGINIA DEPARTMENT OF EMERGENCY MANAGEMENT - G-775 – Emergency Operations Center Management and Operations
VIRGINIA DEPARTMENT OF FIRE PROGRAMS CERTIFICATIONS - Virginia Fire Officer IV, Virginia Fire Instructor III, Virginia Hazardous Materials – Operations Level, Emergency Vehicle Operators Course Level III
References
REFERENCES AVAILABLE UPON REQUEST
Timeline
Regional EMS Systems Coordinator
Lord Fairfax Emergency Medical Services Council
06.2018 - 05.2023
Real Estate Professional
ERA OakCrest Realty, Inc.
01.2014 - 01.2020
Battalion Chief (Training and Personnel Section)
Prince William County Department of Fire and Rescue
02.2010 - 02.2014
Held All Ranks in the Dept. of Fire and Rescue
Prince William County Dept. Of Fire And Rescue
02.1989 - 03.2014
Master of Arts - Disaster And Emergency Management
American Military University | American Public Unv
BBA - Business Administration
Averett University
Associate of Applied Science - Fire Science Administration
Accounts Payable and Receivable Clerk at Brothers Paving & Concrete / Pave AmericaAccounts Payable and Receivable Clerk at Brothers Paving & Concrete / Pave America