Microsoft 365/Office Suite
JOHN PETRIZZI
Cape Coral,FL
Summary
Results-oriented professional with a diverse background in compliance and leadership roles. Skilled in optimizing operational efficiency and fostering customer satisfaction.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
Work History
Claims Adjuster, Automobile and Casualty
Progressive Insurance
Fort Myers, Florida
06.2024 - Current
- Assisted clients throughout entire claim process from initial report to final settlement or closure.
- Exercised excellent time management skills while handling multiple high-priority cases simultaneously.
- Mentored new Claims Adjusters on best practices in handling automobile and casualty claims efficiently.
- Leveraged advanced negotiation tactics to secure favorable settlement terms on behalf of the company.
Operations Manager
Rentokil North America
10.2022 - 09.2023
- Enhanced customer satisfaction and retention by optimizing technician compliance.
- Improved technician compliance by 16% through strategic reduction of overall route duration and individual job duration.
- Restructured route logistics per technician, resulting in more efficient service performance.
- Reduced individual job duration through comprehensive technician training.
- Facilitated smooth collaboration between departments through clear communication channels.
Pest Control Technician
Rentokil North America
07.2022 - 10.2022
- Delivered exceptional pest control services, resulting in increased customer satisfaction.
- Demonstrated outstanding performance, earning promotion to Operations Manager within three months of employment.
- Conducted thorough pest inspections, executed effective treatments and fostered positive customer relationships by educating on pest prevention measures.
Administrative Supervisor
Advocate Medical Group
09.2019 - 05.2021
- Oversaw administrative operations across 8 pediatric locations, ensuring strict HIPAA compliance and efficient workflow management.
- Successfully improved in-office payment collection rates to 93%, enhancing revenue streams. Achieved notable increase in overall patient experience through process improvements and staff training initiatives.
- Reduced patient wait times by up to 15 minutes by implementing comprehensive front desk staff training programs.
Contact Center Team Lead
Advocate Children's Heart Institute
10.2015 - 09.2019
- Oversaw daily contact center operations with over 20 team members across various pediatric departments, ensuring HIPAA compliance and delivering high-level customer service.
- Managed clinic schedules for team of more than 25 cardiologists at 12 locations, optimizing patient appointments and ensuring efficient services.
- Achieved significant reduction in patient information errors, improvement to overall patient experience scores, 32% workload reduction for referrals department and enhanced revenue streams.
ESL Instructor
British School Group
09.2013 - 06.2014
- Achieved exceptional results, with all ESL students ranging in age from 5 to adults, consistently attaining high scores of 87% to 94% on their Cambridge English proficiency exams.
- Designed and executed tailored lesson plans to meet varied learning needs of students.
- Demonstrated adaptability and versatility in teaching methods, fostering effective and inclusive learning environment for wide range of students.
Education
Bachelor of Science - 3D Art and Design
Westwood College Online
Denver, CO 05.2006 - 10.2009
Skills
- Leadership and Management
Problem-Solving
Communication Skills
Training and Development
Compliance and Regulations
Adaptability
Cybersecurity Awareness and Interest
Software
Google Workspace
Risk Assessment
Management skills
Customer analysis
CRM software
Recruiting
Languages
English
Excellent
Italian
Excellent
Spanish
Good
Certification
Google Cybersecurity Professional
Timeline
Claims Adjuster, Automobile and Casualty
Progressive Insurance
06.2024 - Current
Google Cybersecurity Professional
09-2023
Operations Manager
Rentokil North America
10.2022 - 09.2023
Pest Control Technician
Rentokil North America
07.2022 - 10.2022
Administrative Supervisor
Advocate Medical Group
09.2019 - 05.2021
Contact Center Team Lead
Advocate Children's Heart Institute
10.2015 - 09.2019
ESL Instructor
British School Group
09.2013 - 06.2014
CELTA - University of Cambridge
12-2012
Bachelor of Science - 3D Art and Design
Westwood College Online
05.2006 - 10.2009