Goal driven individual dedicated to continuous process improvement in the face of rapidly evolving and changing economy. Extremely results-oriented and proactive in addressing and resolving problems.
Overview
18
18
years of professional experience
Work History
Restore Senior Program Manager
Habitat for Humanity
01.2023 - Current
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Managed a two-store retail program with a team of 13 (4 Managers, 2 Assistant Managers, 7 team members)
Recruited, interviewed and hired employees and implemented a mentoring program to promote positive feedback and engagement.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Spearheaded the successful relocation of a retail store, managing all aspects of the move, site selection, construction coordination, and staff training, resulting in a seamless transition
ReStore Program Manager
Habitat for Humanity
501 Amherst st. Buffalo, NY
09.2012 - 01.2023
Increased sales volume by 13% in less than 1 year.
Generated repeat business through exceptional customer service.
Promoted from Team Leader to Assistant Manager to Store Manager in 4 years. Recently promoted to Program Manager
Set and managed schedules to give proper coverage to required areas and meet customer service demands.
Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Head of Warehouse Operations
Speed Global Services
Buffalo, NY
09.2007 - 12.2011
Maximized sales by shipping on time and accurately.
Trained staff on material handling processes to reduce shipping times.
Forecasted manpower requirements based on daily workload and company targets.
Moved freight, stock and other materials to and from storage and production areas and loading docks.