Summary
Overview
Work History
Education
Skills
computer skills
Timeline
Generic

John Pfalzer

Tonawanda,NY

Summary

Goal driven individual dedicated to continuous process improvement in the face of rapidly evolving and changing economy. Extremely results-oriented and proactive in addressing and resolving problems.

Overview

18
18
years of professional experience

Work History

Restore Senior Program Manager

Habitat for Humanity
01.2023 - Current
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Managed a two-store retail program with a team of 13 (4 Managers, 2 Assistant Managers, 7 team members)
  • Recruited, interviewed and hired employees and implemented a mentoring program to promote positive feedback and engagement.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Spearheaded the successful relocation of a retail store, managing all aspects of the move, site selection, construction coordination, and staff training, resulting in a seamless transition

ReStore Program Manager

Habitat for Humanity
501 Amherst st. Buffalo, NY
09.2012 - 01.2023
  • Increased sales volume by 13% in less than 1 year.
  • Generated repeat business through exceptional customer service.
  • Promoted from Team Leader to Assistant Manager to Store Manager in 4 years. Recently promoted to Program Manager
  • Set and managed schedules to give proper coverage to required areas and meet customer service demands.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

Head of Warehouse Operations

Speed Global Services
Buffalo, NY
09.2007 - 12.2011
  • Maximized sales by shipping on time and accurately.
  • Trained staff on material handling processes to reduce shipping times.
  • Forecasted manpower requirements based on daily workload and company targets.
  • Moved freight, stock and other materials to and from storage and production areas and loading docks.

Education

High School Diploma - undefined

Riverside Highschool
Buffalo, NY
2006

Skills

  • Goal-oriented
  • Positive and upbeat
  • Strong interpersonal skills
  • Customer service-oriented
  • Efficient multi-tasker

computer skills

  • Microsoft Word
  • Microsoft Excel
  • QuickBooks
  • Powerpoint
  • Also willing to learn any other programs needed

Timeline

Restore Senior Program Manager

Habitat for Humanity
01.2023 - Current

ReStore Program Manager

Habitat for Humanity
09.2012 - 01.2023

Head of Warehouse Operations

Speed Global Services
09.2007 - 12.2011

High School Diploma - undefined

Riverside Highschool