Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Quote
Timeline
Hi, I’m

John Philbin

Cedar Lake,Indiana
John Philbin

Summary

Resourceful Warehouse Associate able to handle diverse job requirements and meet company goals. Consistently looks for ways to improve warehouse operations and personal contributions to increase team success against challenging performance targets. Resolves problems tactfully, keeping employees and customers satisfied with fast, accurate deliveries.


Courteous Parts Manager equipped with 2-year background in researching, purchasing and issuing heavy duty parts. Recognized for maintaining customer satisfaction by providing excellent customer service.

Overview

12
years of professional experience
1
Certification

Work History

The Larson Group Peterbilt
Portage, IN

Front Counterman
04.2023 - Current

Job overview

  • Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
  • Completed sales and service documentation for customer and business records and provided receipts of purchase.
  • Assisted customers with diagnosing problems for Heavy Duty equipment and purchasing necessary replacements.
  • Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
  • Researched vehicles and parts via physical catalogs and electronic means.
  • Assisted customers with their orders by offering suggestions based on preferences or dietary requirements.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.

Diesel Repair Center
Lynwood, IL

Parts Manager
01.2021 - 04.2023

Job overview

  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Ordered parts for customers, repair shops and Service department for use in shop and motor equipment.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Analyzed sales trends to follow demands of customers and in-shop needs.
  • Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
  • Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.

Diesel Repair Center
Lynwood, IL

General Manager
01.2021 - 07.2022

Job overview

  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Managed over 60 customer calls per day, directed clients to assist in accomplishing their needs.

Diesel Repair Center
Lynwood, IL

Diesel Mechanic
04.2020 - 01.2021

Job overview

  • Performed preventive maintenance on engines, transmissions, tires and other vehicle systems.
  • Used specialty equipment, standard tools, and gauges to complete assessments and repairs.
  • Troubleshot and diagnosed problems with brakes and steering.
  • Inspected vehicle systems to assess function and uncover defects.
  • Completed checklist of fluid levels, air filter, tire pressure and more as part of service orders.
  • Ordered parts necessary for vehicle repairs and new installations.
  • Documented findings and actions taken.
  • Discussed repairs with customers and advocated for vehicle safety.
  • Conducted full operational compliance inspections before releasing vehicles for use.

M&K Truck Centers
Alsip, IL

Warehouse Associate
03.2018 - 01.2021

Job overview

  • Worked safely around moving machinery.
  • Prepared orders for shipment by systematically picking, packing and labeling merchandise.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Performed inventory control, such as counting and stocking merchandise.
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Wrapped pallets in shrink wrap prior to loading.
  • Checked packages and merchandise for damage and notified vendors.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Operated forklifts to transfer inventory to and from target destinations.

Bettenhausen Dodge
Tinley Park, IL

Sales Porter
02.2017 - 11.2017

Job overview

  • Checked quality of work by thoroughly inspecting interior and exterior for additional cleaning requirements.
  • Used cleaning, protective and restorative agents to maintain and enhance appearance of vehicles.
  • Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
  • Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
  • Mixed cleaning solutions, abrasive compositions and other compounds to clean interior and exterior of vehicle.
  • Carried out day-day-day duties accurately and efficiently.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.

Central Parts Snow Plows
Frankfort, IL

Warehouse Associate
12.2016 - 02.2018

Job overview

  • Worked safely around moving machinery.
  • Prepared orders for shipment by systematically picking, packing and labeling merchandise.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Performed inventory control, such as counting and stocking merchandise.
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.

Philbin Home Improvement Specialties
Glen Ellyn, IL

Project Manager
04.2016 - 12.2016

Job overview

  • Identified plans and resources required to meet project goals and objectives.
  • Managed projects from procurement to commission.
  • Developed and initiated projects, managed costs, and monitored performance.
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
  • Fostered relationships with vendors to promote positive working relationships.

Menards
Homer Glen, IL

Receiving Clerk
08.2014 - 04.2016

Job overview

  • Double-checked cargo inventories and documentation for accuracy.
  • Unloaded pallets and deliveries and organized products in warehouse.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Regularly reviewed invoices and double-checked orders.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Organized storage areas to optimize materials movements and minimize labor hours.
  • Worked with inventory managers and unloaders to plan deliveries.
  • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
  • Sorted and delivered materials to different work areas and staff.

Jewels Osco
Palos Hills, IL

Front End Associate
06.2012 - 02.2014

Job overview

  • Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
  • Replaced merchandise stock throughout check-out lines and end-cap displays.
  • Facilitated cash, check and credit transactions on cash register with 95% accuracy.
  • Performed carry-out and order preparation for pick-up services by packaging, transporting, and loading customer purchases.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Gathered shopping baskets and carts and relocated to designated areas.

Education

Moraine Valley Community College
Palos Hills, IL

No Degree from Cisco Networking

University Overview

Carl Sandburg High School
Orland Park, IL

High School Diploma
06.2013

University Overview

Skills

  • Site Delay Investigation
  • Construction Scheduling
  • Project Estimation
  • Conflict Mediation
  • Sales Tracking
  • Program Optimization
  • Product Verification
  • Order Picking and Processing
  • Assembly and Production
  • Stockroom Maintenance

Certification

EPA R134A Certification


Availability
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Quote

Every day of our lives we are on the verge of making those changes that would make all the difference.
Mignon McLaughlin

Timeline

Front Counterman
The Larson Group Peterbilt
04.2023 - Current
Parts Manager
Diesel Repair Center
01.2021 - 04.2023
General Manager
Diesel Repair Center
01.2021 - 07.2022
Diesel Mechanic
Diesel Repair Center
04.2020 - 01.2021
Warehouse Associate
M&K Truck Centers
03.2018 - 01.2021
Sales Porter
Bettenhausen Dodge
02.2017 - 11.2017
Warehouse Associate
Central Parts Snow Plows
12.2016 - 02.2018
Project Manager
Philbin Home Improvement Specialties
04.2016 - 12.2016
Receiving Clerk
Menards
08.2014 - 04.2016
Front End Associate
Jewels Osco
06.2012 - 02.2014
Moraine Valley Community College
No Degree from Cisco Networking
Carl Sandburg High School
High School Diploma

EPA R134A Certification


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John Philbin