John Phillips
Chicago,United States
Summary
- Highly-motivated recent college graduate
- Background in management and a track record of success.
- A passion for problem-solving and happy customers
- Committed to leveraging my skill set to contribute to a company's mission and further its success.
Overview
6
6
years of professional experience
Work History
Experiential Educator
Lululemon
05.2023 - Current
- Employed various hands-on sales techniques of converting sales and warm leads to drive traffic and create repeat customers
- Surpassing daily online sales goals by hundreds of dollars and external customer feedback highlights how my personability and problem-solving contribute to the business’ success
Educator
Lululemon
02.2022 - 05.2023
- Demonstrated a consistent ability to create lasting customers relationships and surpass sales targets as indicated by the store’s exceptional performance in the region
- Received frequent positive external customer feedback, highlighting the quality of service provided
- Commended for taking ownership of the in-house supply hub and shipping surplus materials to other stores as needed
Overnight Team Leader
Giant Eagle
03.2021 - 12.2021
- Dispatched to one of the highest-volume stores after training, successfully increased the workload of the overnight team by 33.3%
- Efficiently wrote the schedule on Ceridian Dayforce for the two-dozen overnight team members each week, maximizing productivity while staying within the allocated labor hours
- Frequently sent to other stores for support help and demonstration of proper work methods
- Served as HR touch-point for the overnight team
Fulfillment Expert
Target
10.2017 - 08.2019
- Earned a specific designation as the holiday season pace setter to support one of the largest ECOM departments in the company
- Trained every new hire in the department during the highest-volume season while achieving key productivity metrics, those trainees continue to succeed today
- Kept the team aligned with key performance indicators and labor laws
- Assisted the department leaders with Workday HCM scheduling
Customer Service Representative
Target
08.2019 - 03.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and diffused major issues as necessary
- Answered constant flow of customer calls with minimal wait times.
- Chosen as a peer-leader to assist department managers and train new hires
Education
Bachelor of Arts - English
University of Pittsburgh
05.2023
High School Diploma - management
Latin School of Chicago
Chicago, IL05.2019
Skills
- MS Office: Excel, Powerpoint, Microsoft Sharepoint and PowerBI
- Apple macOS
- Google Suite
- Workday HCM
- Ceridian Dayforce HCM
- Procedures Compliance
- Train Employees
- Customer Relationship Management
Timeline
Experiential Educator
Lululemon
05.2023 - Current
Educator
Lululemon
02.2022 - 05.2023
Overnight Team Leader
Giant Eagle
03.2021 - 12.2021
Customer Service Representative
Target
08.2019 - 03.2021
Fulfillment Expert
Target
10.2017 - 08.2019
Bachelor of Arts - English
University of Pittsburgh
High School Diploma - management
Latin School of Chicago
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