Summary
Overview
Work History
Education
Skills
Timeline
Generic

John Phillips

Franklin,MA

Summary

Professional with over 20 years of experience in driving team performance and achieving customer service goals. Proven track record in aligning business objectives with operational efficiency. Strong leadership skills complemented by extensive coaching experience in youth sports, focusing on player development and strategic planning. Committed to collaboration and promoting individual development.

Overview

25
25
years of professional experience

Work History

Manager - Group Trust Administration

John Hancock
Boston, Massachusetts
10.2004 - 08.2020
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Developed training programs to upskill staff and improve team performance.
  • Oversaw performance evaluations and provided constructive feedback to team members.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Produced thorough, accurate and timely reports of project activities.

Team Leader

John Hancock
Boston, Massachusetts
07.1997 - 07.2004
  • Led team meetings to discuss project updates and address challenges.
  • Implemented process improvements to streamline operations and reduce delays.
  • Analyzed team performance metrics to identify areas for improvement.

Manager

CompuTune
Dedham, Massachusetts
03.1995 - 05.1997
  • Rotated between five stores of mechanic technicians and all areas of automotive repair
  • Acted as liaison between customers and technicians

Education

Accounting

Bentley University
Waltham, MA
01-1980

Skills

  • Performance evaluation
  • Customer relationship management
  • Conflict resolution
  • Effective communication
  • Analytical thinking
  • Coaching and mentoring
  • Time management
  • Decision making
  • Relationship building
  • Expectation setting
  • Documentation and reporting
  • Policy implementation
  • Project planning
  • Performance management
  • Team leadership
  • Problem-solving abilities

Timeline

Manager - Group Trust Administration

John Hancock
10.2004 - 08.2020

Team Leader

John Hancock
07.1997 - 07.2004

Manager

CompuTune
03.1995 - 05.1997

Accounting

Bentley University

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