Summary
Overview
Work History
Skills
Personal Information
Education and Training
Timeline
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John Phillips

Franklin,MA

Summary

Professional with over 30 years of experience in driving team performance and achieving customer service goals. Proven track record in aligning business objectives with operational efficiency. Strong leadership skills complemented by extensive coaching experience in youth sports, focusing on player development and strategic planning. Committed to collaboration and promoting individual development.

Overview

28
28
years of professional experience

Work History

Care Taker - Father in Law

Self
06.2020 - 08.2025
  • Managed schedule and transportation for appointments and outings.
  • Provided assistance to disabled person in accordance with their individual needs.
  • Followed established safety procedures while performing all tasks related to caretaking duties.

Manager - Group Trust Administration

John Hancock
10.2004 - 08.2020
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Developed training programs to upskill staff and improve team performance.
  • Oversaw performance evaluations and provided constructive feedback to team members.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.

Youth Sports Coach

Town of Franklin & Mass Legends
04.2011 - 10.2019
  • Youth Soccer Coach 2010 & 2011
  • Youth Softball Coach ( Franklin Rec, Franklin Fusion, Franklin Fury & Mass Legends) 2011-2019
  • Evaluated individual player performance to provide constructive feedback and support skill development.
  • Coordinated schedules, practices, and competitions to ensure smooth operation of sports programs.

Team Leader - Claim Research

John Hancock
07.1997 - 07.2004
  • Led team meetings to discuss project updates and address challenges.
  • Implemented process improvements to streamline operations and reduce delays.
  • Analyzed team performance metrics to identify areas for improvement.

Skills

  • Performance evaluation
  • Customer relationship management
  • Conflict resolution
  • Effective communication
  • Analytical thinking
  • Coaching and mentoring
  • Time management
  • Decision making
  • Relationship building
  • Documentation and reporting
  • Policy implementation
  • Problem-solving abilities

Personal Information

Education and Training

other,other

Timeline

Care Taker - Father in Law

Self
06.2020 - 08.2025

Youth Sports Coach

Town of Franklin & Mass Legends
04.2011 - 10.2019

Manager - Group Trust Administration

John Hancock
10.2004 - 08.2020

Team Leader - Claim Research

John Hancock
07.1997 - 07.2004

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John Phillips