Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Timeline
Generic

JOHN PHILOGENE

WHITE PLAINS

Summary

Dedicated and adaptable professional with expertise in emergency response, data management, and customer service. Proven ability to work effectively under pressure, lead teams, and maintain high levels of accuracy. Committed to safety, operational excellence, and continuous learning.

Overview

13
13
years of professional experience

Work History

Firefighter

WHITE PLAINS FIRE DEPARTMENT
02.2025 - Current
  • Respond to emergency calls including fires, accidents, and hazardous situations.
  • Operate firefighting equipment and perform rescue operations to ensure public safety.
  • Maintain readiness of firefighting gear, vehicles, and safety equipment.
  • Assist with fire prevention education programs and community safety initiatives.
  • Complete detailed incident reports and maintain accurate documentation of calls and activities.

Data Management Specialist

MVP HEALTHCARE
06.2022 - 02.2025
  • Collected, validated, and maintained large datasets across multiple healthcare systems.
  • Generated analytical and operational reports to support management decisions.
  • Ensured data integrity and compliance with HIPAA and other regulatory standards.
  • Streamlined data entry processes, reducing errors and improving efficiency.
  • Collaborated with internal teams to address discrepancies and implement reporting improvements.
  • Data Management

Member Services Representative

MVP HEALTHCARE
08.2018 - 06.2022
  • Documented all customer contacts and maintained accurate records.
  • Provided solutions to member inquiries with professionalism and efficiency.
  • Navigated multiple databases to resolve complex issues.
  • Ensured accurate and timely data entry to support member services.
  • Member Services

Operations Team Lead

RAYMOUR & FLANIGAN
06.2015 - 01.2018
  • Directed daily operations, ensuring compliance with company standards.
  • Created monthly staff schedules and delegated responsibilities.
  • Maintained accurate inventory levels through software systems.
  • Oversaw product presentation and merchandising to meet corporate guidelines.

Stock Supervisor

C. WONDER
04.2012 - 01.2015
  • Supervised and coordinated merchandise handling, storage, and shipment activities.
  • Prepared reports on inventory levels, defective goods, and excess stock.
  • Ensured quality control compliance and proper handling of all merchandise.
  • Scheduled and oversaw special and periodic inventory counts.

Education

Associates Degree - Business Administration

The College of Westchester
01.2012

Skills

  • Leadership & Team Management
  • Data Management & Reporting
  • Emergency Response & Safety Protocols
  • Detail-Oriented & Highly Organized
  • Administrative Support
  • Microsoft Office Suite & Google Workspace
  • Health Insurance Claims Processing
  • Inventory Control & Logistics
  • Technical Troubleshooting & IT Systems Navigation
  • Customer Service Excellence
  • Report Writing & Documentation
  • First aid certified
  • Community relations

Languages

English

Personal Information

Title: FIREFIGHTER | DATA MANAGEMENT SPECIALIST

Timeline

Firefighter

WHITE PLAINS FIRE DEPARTMENT
02.2025 - Current

Data Management Specialist

MVP HEALTHCARE
06.2022 - 02.2025

Member Services Representative

MVP HEALTHCARE
08.2018 - 06.2022

Operations Team Lead

RAYMOUR & FLANIGAN
06.2015 - 01.2018

Stock Supervisor

C. WONDER
04.2012 - 01.2015

Associates Degree - Business Administration

The College of Westchester

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