John Picinich
Dover,NH
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
11
11
years of professional experience
Work History
IT Site Lead/Manager on Duty
DXC Technologies/Pratt Whitney
03.2016 - Current
- Managed senior-level personnel working in marketing and sales capacities.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Trained employees in essential job functions.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Implemented cost-saving measures to enhance profitability and align with budget.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Coordinated with suppliers and vendors to determine availability of required materials.
- Developed and implemented new procedures and policies to improve operational productivity.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Mentored and supported junior staff members to apply best practices and follow procedures.
Field Service Technician
Fresenius Kidney Care Dialysis
02.2014 - 12.2015
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Configured and tested new software and hardware.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Created user accounts and assigned permissions.
- Tested new software and hardware prior to deployment.
- Installed and configured operating systems and applications.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Installed, configured and maintained computer systems and network connections.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Configured hardware, devices, and software to set up work stations for employees.
- Maintained servers and systems to keep networks fully operational during peak periods.
Desktop Support Technician
The Hartford Insurance Group
12.2013 - 12.2014
- Diagnosed and troubleshot hardware, software and network issues.
- Configured and tested new software and hardware.
- Purchased, setup and installed new computers.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Obtained and evaluated information about new systems, peripherals and software technology.
- Installed and configured operating systems and applications.
- Tested new software and hardware prior to deployment.
- Installed, configured and maintained computer systems and network connections.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Patched software and installed new versions to eliminate security problems and protect data.
- Created user accounts and assigned permissions.
- Monitored system performance to identify potential issues.
- Managed end-user accounts and permissions, overseeing correct provisioning of access rights in accordance with security best practices and company policies.
- Managed end-user accounts and permissions, overseeing correct provisioning of access rights in accordance with security best practices and company policies.
- Worked with various systems, software and peripherals.
- Researched and identified solutions to technical problems.
- Configured hardware, devices, and software to set up work stations for employees.
IT Technician
Travelers Insurance
02.2012 - 11.2013
- Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
- Executed technology implementation projects with minimal downtimes and business disruptions.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Set up and maintained user accounts and client access.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Maintained office PCs, networks and mobile devices.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and bar code readers.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Set up PCs, projectors and microphones for use in video conferencing rooms.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Monitored systems in operation and quickly troubleshot errors.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
- Linked computers to network and peripheral equipment.
Education
Certificate - Information Technology
Brandford Hall
Windsor CT12.2011
Skills
- New Employee Training
- Plan Projects
- Staff Training
- Directing Team Members
- Active directory
- Snow Ticketing System
- PC Refresh
- PC Troubleshooting
- Network Troubleshooting
- Application Support
- SCCM
- Software Troubleshooting
- Office 365
- VPN Troubleshooting
- TCP/IP
- WAN/LAN
- DHCP
- VMWare
Timeline
IT Site Lead/Manager on Duty
DXC Technologies/Pratt Whitney
03.2016 - Current
Field Service Technician
Fresenius Kidney Care Dialysis
02.2014 - 12.2015
Desktop Support Technician
The Hartford Insurance Group
12.2013 - 12.2014
IT Technician
Travelers Insurance
02.2012 - 11.2013
Certificate - Information Technology
Brandford Hall
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