John Pike
Mount Morris,MI
Summary
Experienced Security Supervisor with a strong background in overseeing security operations and ensuring the safety of personnel and property. Proven ability to effectively manage emergency situations and implement security protocols that yield positive outcomes. Demonstrated leader with excellent communication skills, adept at training and supervising security teams. Known for managing and enhancing security protocols to safeguard assets and personnel. Recognized for a strong focus on team collaboration and achieving results under evolving conditions. Reliable and adaptable, with expertise in risk assessment and incident response.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Security Supervisor
Allied Universal
05.2022 - Current
- Supervising the daily security operations of a major multi-site manufacturing facility
- Scheduling personnel to ensure maximum possible coverage of all client posts
- Overseeing the coaching, counseling, discipline and training of my team and making sure all required training standards are in compliance with predetermined guidelines
- Performing all payroll functions assigned to me including verification of time worked, ensuring all time is billed to the company and client correctly by various categories
- Maintaining the attendance, time off, and leave of absence records as well as personnel records for my team
- Maintaining records of inspection and maintenance of all fire, safety , and security equipment assigned to my team
- Overseeing the maintenance and repairs of our fleet of vehicles and golf carts
- Obtaining rental replacements of any out of service equipment to ensure contractual requirements are upheld
- Assigning daily duties and any necessary overtime in accordance with the officers union contract
- Communicating with various client leadership via phone, text or email to facilitate access to the property and security coverage for various construction and maintenance projects
- Responding to all medical and fire emergencies that take place in a safe and timely manner, and the reporting of all of these events to company and client leadership
- Making required notifications in real time in accordance to the predetermined emergency response plan
- Performing security patrols of designated areas on foot or in vehicle
- Watching for irregular or unusual conditions that may create security concerns or safety hazards
- Sounding alarms or call police or fire department in case of fire or presence of unauthorized persons
- Warning violators of rule infractions, such as loitering, smoking or carrying forbidden articles
- Permitting authorized persons to enter property and monitors entrances and exits
- Maintaining various access lists to ensure the client's visitors and outside contractors are able to come and go unimpeded in accordance with the client policies
- Observing departing personnel to protect against theft of company property and ensure that authorized removal of property is conducted within appropriate client requirements
- Investigating and preparing reports on accidents, incidents, and suspicious activities utilizing state of the art video surveillance and alarm monitoring equipment
- Providing assistance to customers, employees and visitors in a courteous and professional manner
Security Dispatcher/Console Operator
Allied Universal
01.2020 - 05.2022
- Perform security patrols of designated areas on foot or in vehicle
- Watch for irregular or unusual conditions that may create security concerns or safety hazards
- Sound alarms or call police or fire department in case of fire or presence of unauthorized persons
- Warn violators of rule infractions, such as loitering, smoking or carrying forbidden articles
- Permit authorized persons to enter property and monitors entrances and exits
- Observe departing personnel to protect against theft of company property and ensure that authorized removal of property is conducted within appropriate client requirements
- Investigate and prepare reports on accidents, incidents, and suspicious activities
- Provide assistance to customers, employees and visitors in a courteous and professional manner
Cab Driver
Hey Taxi
07.2017 - 10.2019
- Transporting passengers to and from various destinations throughout the state of Michigan
- Collecting and accounting for cash transactions, fuel cost, and mileage
- Inspecting the vehicles before and after each shift for safety and cleanliness
- Reporting any mechanical issues and performing routine maintenance and cleaning
Security Officer
G4S Secure Solutions
09.2016 - 07.2017
- Controlling and documenting access to customer properties
- Patrol properties for potential security and fire hazards
- Create and keep records of active employees
- Reporting any incidents and assisting with first aid
Caregiver
Private Volunteer
04.2014 - 02.2017
- Primary caregiver and guardian to my mother during the middle to end stages of Alzheimer's disease
Test Vehicle Driver/Evaluator
MDE Staffing
06.2014 - 09.2014
- I operated pre-production and test vehicles on manufacturer designed routes and schedules in order to accumulate data and evaluate vehicle performances in the areas of reliability, control response, comfort, ergonomics, fuel consumption and maintenance expectations
Pharmacy Benefit Management Specialist
Diplomat Specialty Pharmacy
03.2012 - 05.2014
- I worked on a Windows 7 based system with frequent use of office and web based applications
- I helped to ensure the timely and most cost effective dispensing and delivery of specialty medications by performing the following key functions: To investigate and verify eligibility and coverage of insurance benefits as they pertained to prescription drug coverage including Medicare Part D and Part B where applicable
- To counsel patients on their benefits in regard to co-pays, deductibles, coverage gaps and possible co-pay assistance options
- To pursue and complete the prior-authorization of specialty medications for the treatment of chronic illnesses including B versus D determinations
- To seek out and obtain alternate funding sources for those who could not afford their medications
- To assist in the scheduling and coordination of therapies and monitor their adherence
- Verification and entry of prescription orders received via hardcopy, fax, E-Rx or verbally by phone
- The adjudication of prescription claims and resolution of rejections
Patient Care Coordinator-Call Center
Kelly Services
09.2011 - 03.2012
- While working for Kelly's customer: Diplomat Specialty Pharmacy
- As a Patient Care Coordinator, I handled incoming and outgoing calls in a call center environment to achieve the following functions: To assist patients in enrolling for direct delivery of medication
- I worked with different aspects of the CarePoint system, from initial enrollment to the processing and shipment of medication
- I assisted my patients with all aspects and processes of obtaining medication through a mail order pharmacy program
- To provide excellent customer service and ensure that all of my patients had a productive and positive experience on Every Call
- I worked with multiple computer programs and systems including but not limited to: MS Office, Cisco Agent Desktop, CarePoint's Guardian Rx
- Keeping detailed logs of all activities performed on a patient's profile
- Making sure that each profile is up to date with all actions performed
- As well as making sure to note any concerns or questions
- Referring patients to outside resources
- Assuring that all of my patients are aware of all services and benefits available to them
- Making sure that each and every patient received the best care possible
- Verification and entry of prescription orders received via hardcopy, fax, E-Rx, or verbally by phone
- Adjudication of online claims and resolution of rejections using all means available
- Including PBM helpdesk calls, online benefit verification via lifeline or PBM websites
- Verifying Medicare Part D benefits and assisting patients with coverage gap questions
Education
Certificate of Completion - Banking and Finance
Genesee Area Skill Center
Mount Morris, MI05.1996
High School Diploma -
E. A. Johnson High School
Mount Morris, MI05.1996
Skills
- Customer Service
- Data entry
- Communication skills
- Organizational skills
- Surveillance
- Analysis Skills
- Payroll
- Time management
- Microsoft Office
- Team leadership
- CCTV monitoring
- Security personnel training
- Safety and security procedures
- Security team management
- Daily incident reporting
- AED certified
- Skilled in conflict resolution
- Emergency management
- Incident investigation
- Dispatch and security resource allocation
- Alarm monitoring
- Staff management
Certification
- Security Guard
- First Aid Certification
- CPR Certification
- Driver's License
- AED Certification
Additional Information
Throughout my educational and professional life I have acquired and developed a wide variety of skills and abilities., I strive to provide the utmost in customer care., A firm knowledge of Microsoft and Android software applications and a keen ability to learn and adapt to new applications., A strong knowledge of drug coverage under Medicare, Medicaid and commercial insurances., Strong problem-solving, critical thinking and analysis skills., I am hardworking, dependable and professional., I work well as part of a team or individually., I show careful attention to detail, am well organized, and follow instructions well., I have strong multi-tasking skills.
Assessments
- Mechanical knowledge, Proficient, 03/24
- Customer focus & orientation, Proficient, 01/24
- Attention to detail, Proficient, 01/24
- Interstate truck driving, Proficient, 03/24
- Customer service, Proficient, 01/24
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Security Supervisor
Allied Universal
05.2022 - Current
Security Dispatcher/Console Operator
Allied Universal
01.2020 - 05.2022
Cab Driver
Hey Taxi
07.2017 - 10.2019
Security Officer
G4S Secure Solutions
09.2016 - 07.2017
Test Vehicle Driver/Evaluator
MDE Staffing
06.2014 - 09.2014
Caregiver
Private Volunteer
04.2014 - 02.2017
Pharmacy Benefit Management Specialist
Diplomat Specialty Pharmacy
03.2012 - 05.2014
Patient Care Coordinator-Call Center
Kelly Services
09.2011 - 03.2012
High School Diploma -
E. A. Johnson High School
Certificate of Completion - Banking and Finance
Genesee Area Skill Center
Similar Profiles
Michael RodriguesMichael Rodrigues
Security Officer at Allied Barton/Allied UniversalSecurity Officer at Allied Barton/Allied Universal
Arlincia RobinsonArlincia Robinson
Coca-Cola at Universal Protection Services/Allied Universal Security ServiceCoca-Cola at Universal Protection Services/Allied Universal Security Service
Julia BrownJulia Brown
Security Officer at Allied UniversalSecurity Officer at Allied Universal
Francisco CorralFrancisco Corral
Supervisor of Security Operations at Allied UniversalSupervisor of Security Operations at Allied Universal
Robert FrazierRobert Frazier
Correctional Officer at Federal Bureau Of PrisonsCorrectional Officer at Federal Bureau Of Prisons