John Pinder
Morristown,TN
Summary
Knowledgeable Loan Processor bringing over 20 years of experience in banking and financial positions. Highly skilled and professional manner in working with people of all backgrounds to complete loan packages. Adept at building loyalty and trust between bank and customer. Organized and detail-oriented with cash handling and customer service experience, both as a front desk teller and back office representative. Good all round knowledge of banking industry.
Overview
34
34
years of professional experience
Work History
Customer Service Representative
Foundever
Morristown, TN
03.2024 - Current
- Assisted customers with tax product selection, refunds, billing and technical support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong relationships with customers by providing personalized assistance and support.
Data Entry Clerk
Parseq Ltd
Rotherham, England
10.2019 - 01.2024
- Entered numerical information from checks into computer system with a high degree of accuracy
- Resolved balance discrepancies between check listings and entered data from individual checks
- Trained new team members and provided administrative support to other departments
Property Underwriter
Pure Retirement
Leeds, England
03.2019 - 09.2019
- Utilized property underwriting guidelines to review and assess mortgage applications.
- Determined credit worthiness and risk associated with borrower based on credit profiles
Quality Assurance Analyst - 4 month contract
Leeds Building Society
Leeds, England
11.2018 - 03.2019
- Monthly sampling of the mortgage underwriting department applications, complaints and team leader checks.
- Documenting all test results including defects, discrepancies and issues reported during the testing cycle
- Reviewed files against technical checklists, identifying and escalating trends and potential areas of weakness and providing timely feedback
Remote QA Analyst & Mortgage Underwriter
Foundation Home Loans
Bracknell, England
07.2018 - 11.2018
- Dual role - 3 days underwriting/ 2 days QA on mortgage lending teams applications
- Logged QA test results from sample to determine patterns where improvements and training could be undertaken
- Underwriting of complex buy to let portfolio mortgages for a sub-prime lender.
Quality Assurance Analyst
Leeds Building Society
Leeds, England
07.2013 - 07.2018
- Monthly sampling of the mortgage underwriting department applications, complaints and team leader checks.
- Documenting all test results including defects, discrepancies and issues reported during the testing cycle
- Reviewed files against technical checklists, identifying and escalating trends and potential areas of weakness and providing timely feedback
Mortgage Underwriter
Yorkshire Building Society
Bradford, England
02.2011 - 07.2013
- Analyzed borrower information such as income, assets, liabilities, and credit history to make decisions on loan approval or denial
- Evaluated potential exceptions based on extenuating circumstances using sound judgement skills
- Liaised with lenders, appraisers and other third parties to communicate file needs and requirements
- Verified employment data by contacting employers directly via telephone or email
- Approved loans within specified limits and referred loan applications outside those limits to management for approval.
Customer Relations Representative
Lloyds Banking Group
Normanton, England
05.1995 - 12.2010
- Responded quickly and professionally to incoming calls and emails messages from customers
- Ensured that all customer requests were handled according to established procedures and protocols
- Demonstrated ability to manage customer relations with excellent communication, problem-solving and organizational skills
- Provided exceptional customer service in resolving inquiries, complaints and conflicts efficiently and effectively
- Undertook various roles including cashiering (teller), call centre customer services and new and existing mortgage processor and supervisor.
Billing Clerk
Wakefield Metropolitan District Council
Wakefield, England
07.1990 - 09.1992
- Provided customer service support by responding to inquiries related to billing matters
- Input bills into system to generate invoices
- Entered customer and account data from source documents within specified time frames.
Education
Bachelor's - Humanities
University of Humberside (now University of Lincolnshire)
06.1995
Skills
- Loan Processing and Underwriting - 8 years
- Banking industry - 20 years
- Teller (cashier) - 3 years
- Customer Service - 10 years
- Microsoft Office - 10 years
- Data Entry - 4 years
- Quality Assurance - 4 years
- Office working - 25 years
Affiliations
- Sports coach for many years in the UK, working to develop skills of age groups from 9 to 15.
- Enthusiastic fruit and vegetable grower
- Active voluntary member at the local Church
References
References available upon request.
Timeline
Customer Service Representative
Foundever
03.2024 - Current
Data Entry Clerk
Parseq Ltd
10.2019 - 01.2024
Property Underwriter
Pure Retirement
03.2019 - 09.2019
Quality Assurance Analyst - 4 month contract
Leeds Building Society
11.2018 - 03.2019
Remote QA Analyst & Mortgage Underwriter
Foundation Home Loans
07.2018 - 11.2018
Quality Assurance Analyst
Leeds Building Society
07.2013 - 07.2018
Mortgage Underwriter
Yorkshire Building Society
02.2011 - 07.2013
Customer Relations Representative
Lloyds Banking Group
05.1995 - 12.2010
Billing Clerk
Wakefield Metropolitan District Council
07.1990 - 09.1992
Bachelor's - Humanities
University of Humberside (now University of Lincolnshire)