John B Pino

• Trained and mentored team members on store policies and best practices.
• Conducted regular staff meetings to communicate updates and expectations clearly.
• Monitored store operations to ensure compliance with company policies and procedures.
• Managed inventory levels, ensuring accurate stock availability for customers.
• Resolved customer complaints promptly, enhancing overall service quality.

Professional driver offering over 3 years of experience with excellent customer service, communication, and knowledge of the Bay Area.

• Followed safety rules to keep clean driving record with no incidents.
• Achieved consistently high customer scores due to exceptional service.
• Maximized passenger satisfaction by maintaining vehicles in safe and clean operating condition.
• Offered information about local attractions and places of interests.

Within 16 years of retail management with C&B / CB2, I've experienced and gained a great deal of knowledge and skills in all aspects of retail, management, and customer service.

Sales and Business

• Improved store status by implementing process improvements and identifying performance gaps for corrective action.
• Analyzed trends, identifying consumer demands and forecasting seasonal trends to streamline operations.

Staff Hiring and Training

• Strengthened work flow productivity by hiring, managing and developing top talent. Bring on team members with passion and dedication to the company's standards and expectations.
• Implemented succession planning by training and developing 40 associates into leadership positions. Promote from within the store and company.

Customer Service

• Resolved customer problems by investigating issues, answering questions and building rapport.
• Generated repeat business by responding to customer concerns with friendly and knowledgeable service within a timely manner.

store maintenance

• Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
• Up to date with inventory management through cycle counts, audits and shrinkage control.

Responsible for daily operations, including customer service, sales, payroll, scheduling, merchandising. Developed and oversee staff through training, coaching, and counseling associates, contributing to performance appraisals. Actively participate in and fully support all store promotions. Received three "Catch The Spirit" awards for quality customer service (Southern California District, Los Angeles District June 1996, and Regional winner May 2001).