direct consumer engagement through phone and email
Process quotes and orders
Technical Assitance identifying parts
expiditing shipments
Senior Customer Service Representative
Motion Industries
Madison Heights, MI
06.2021 - 08.2026
Processing customer quotes and sales orders.
Direct customer contact via phone and email
Technical assistance
Shipment coordination.
Purchasing
Senior Account Manager
Bearing Headquarters
Livonia, MI
10.2020 - 05.2021
In person contact for substantial customer base.
Cold calling potential new client base.
Supervising customer training on new and existing industrial power transmission products.
Senior customer service representative
MPT Drives
Madison Heights, MI
03.2000 - 03.2020
Processing customer quotes and sales orders.
Direct customer contact via phone and email.
Industrial power transmission products technical assistance designing belt and chain drives.
Outside Sales Associate
Bearing Headquarters
Taylor, MI
12.1996 - 03.1999
Originally brought on to set up new location to be Tier one supplier to National Steel where I went on to be main contact plant wide.
Established Reclaim and Restore Program for caster line spherical roller bearings.
Warehouse/Driver/Warehouse manager
W.C. Ducomb
Wixom, MI
04.1989 - 09.1996
Started as warehouse and driver.
Coordinated delivery routes for daily deliveries in vehicles from pickup to box truck.
Eventually transferred to Wyandotte location where I facilitated the relocation to new Wixom location where I was warehouse manager responsible for all warehouse activity.
Warehouse
Motion Industries
06.1984 - 09.1989
General warehouse procedures processing stock for shipment and replenishment