John R Piscitelli
Bensalem,PA
Summary
With a proven track record at Hoover Truck Centers, I excel in work order management and delivering exceptional customer service. My background in mechanical troubleshooting and repair, coupled with a knack for fostering employee growth, has significantly contributed to dealership revenue goals. Skilled in both technical and leadership roles, I ensure safety and satisfaction.
Overview
27
27
years of professional experience
Work History
Branch Service Manager
Hoover Truck Centers
Edgewater Park, NJ
09.2024 - Current
- Establish and ensure technicians are following safety policies to protect workers from injury.
- Provide customer service, attention to customer satisfaction, ensuring repairs are completed correctly and on time.
- Schedule work assignments, job verification, and employee growth and training.
- Responsible for the growth of the dealership and revenue goals.
Branch Service Manager
Penske Truck Rental
Burlington, NJ
07.2018 - 07.2020
- Established and enforced clear safety policies to protect workers from injury
- Provided excellent service and attention to customers in face-to- face encounters and through phone conversations
- Schedule work assignments, job verification, shift management and employee growth and training
- Responsible for 650 lease units includes tractor, trailers, reefer units, lift gates box trucks and cube vans.
Product Support Sales Representative
Foley Cat
Bensalem, PA
06.2016 - 07.2018
- Responsible for account management developing new customers and new service opportunities
- Provided support to mission critical customer base; acted as customer’s consultant in developing a sound preventative maintenance program
- Evaluated and provided competitive pricing on large complex projects
- Provided up-sell opportunities on special services available
- Such as load banking, fuel polishing and extended service coverage
Field Service Manager
Ransome CAT
Bensalem, PA
04.2003 - 06.2016
- Consistently provided exceptional service and attention to customers
- Managed technician performance and provided training to ensure growth
- Worked closely with team members to deliver project requirements, developed solutions and meet deadlines.
Field Service Technician
Ransome Cat
Bensalem, PA
06.1998 - 03.2003
- Diagnosed and repair power generation and industrial equipment
- Equipment and machinery components
- Provided on-site services maintenance and repairs on power generation equipment and industrial equipment
- Communicate with customers any repairs needed and other recommendations
- Certified and experienced in various Caterpillar engine models
- Traveled to Customer field locations to evaluate equipment condition and performance
- Experienced in other manufactures such as Cummins, Detroit, Olympian, Waukesha, John Deere, White, Kohler, etc.
Truck Shop Technician
- Diagnosed and repaired Electronic and mechanical engines
- Performed major overhauls and repairs on a variety of Caterpillar truck and industrial engines
- Certified training in 1693,1160,3208,3306,3406,3408,3412,3114,3126,3176, C -10, C -3406E, C-15, C-16 series mechanical and electronic engines.
Education
Attended Penske Maintenance Training in Reading, Pa. - Heavey Duty Truck Maintenance
Penske Training Center
Reading, PA10-2018
Attended Caterpillar Flagship Management Training -
Caterpillar
01.1998
Associate of Science - Electronics
Pennco Tech
Bristol, PA06.1983
High School Diploma -
Archbishop Ryan
06.1981
Skills
- Work order management
- Mechanical background
- Troubleshooting and repair
- Record keeping
Timeline
Branch Service Manager
Hoover Truck Centers
09.2024 - Current
Branch Service Manager
Penske Truck Rental
07.2018 - 07.2020
Product Support Sales Representative
Foley Cat
06.2016 - 07.2018
Field Service Manager
Ransome CAT
04.2003 - 06.2016
Field Service Technician
Ransome Cat
06.1998 - 03.2003
Truck Shop Technician
Attended Penske Maintenance Training in Reading, Pa. - Heavey Duty Truck Maintenance
Penske Training Center
Attended Caterpillar Flagship Management Training -
Caterpillar
Associate of Science - Electronics
Pennco Tech
High School Diploma -
Archbishop Ryan
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