John Pittman

Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results. Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness. Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity. Maintain scheduling and breaks, responsible for properly and securely opening and closing the store. Establishing personal relationships with customers by sending emails, making calls to schedule appointments and inform them of current offers.

Responsible for meeting and exceeding goals set by Belk and Lancôme. Coaching other associates on how to sell custom-fit service and products to clients to help build customer relationships. Maintain cleanliness of beauty counter, follow brand product schematics, demonstrate makeup/beauty techniques, and suggesting the right products to meet clients needs. Create client charts to keep record of customer contact information and prior purchases to better in personal customer relationships.

Rearrange jewelry cases for new merchandise, season changes, special events, and clearance sets. Pack all customers and outbound shipments to the fine jewelry center. Maintain high customer readiness standards by ensuring proper presentations, organizations, storing, and replenishments of stock. Use clientele program to maintain customer profile and contact information to increase personal sales.

Answer telephone inquires from customers and stores regarding the status of units and other service issues. Resolve product or service problems by clarifying the customers complaints, determining the cause of the issues, while suggesting information about other products and services.

Responsible for efficient execution of production schedule. Able to work independently, with excellent time management and judgment in prioritization. Also handle, sort, and inspect products for quality assurance.