Summary
Overview
Work History
Education
Skills
Timeline
Generic

John Plunkett

Phoenix,AZ

Summary

Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills. Responsible Technician with excellent troubleshooting, customer service and analytics skills. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Self-disciplined candidate knowledgeable in base security. Qualified to use weapons and security equipment and makes informed and swift decisions. Flexible individual with stamina to work in high-stress environments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. High-performing Security Forces Member skilled in conducting risk assessments, implementing safety protocols and de-escalating potentially dangerous situations. Sharp professional with proactive approach to emergencies. Seasoned Security Officer with 3 years experience in law enforcement. Expertise in conducting investigations and writing detailed reports. Extensive knowledge of law enforcement practices, investigation techniques, and security equipment operation.

Overview

5
5
years of professional experience

Work History

Technician

Apex Fitness Services
11.2023 - 02.2024
  • Demonstrated to customers proper methods for operating equipment after it had been installed.
  • Completed preventive maintenance on machines to enhance production and maintain quality.
  • Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.

Member Service Representative

Planet Fitness
08.2023 - 11.2023
  • Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Educated and engaged customers with products and services.
  • Opened customer accounts and provided deposit and withdrawal receipts.
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Resolved customer issues through thorough dispute investigation.

Security Forces Patrolman

USAF
12.2019 - 12.2022
  • Maneuvered communications vehicles, intrusion detection equipment, and other special-purpose equipment to facilitate operations.
  • Executed decisions and actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.
  • Patrolled grounds to monitor status and safety of premises.
  • Remained calm and alert especially during emergency situations to maintain order and confidence in authority.
  • Intervened in potentially violent situations to maintain personnel safety.
  • Investigated incidents and wrote detailed reports for superior review.
  • Identified and reported suspicious activity to prevent security incidents.
  • Monitored personnel access and maintained accurate security records.
  • Responded to emergency situations quickly and calmly for professional support.
  • Observed CCTV cameras to detect potential threats and respond accordingly.
  • Operated security console equipment to monitor and control access.
  • Inspected suspicious activities and monitored premises for criminal acts and rule infractions.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Monitored central alarm systems for fire, intrusion, and duress alarms.
  • Warned offenders about rule infractions and violations and verbally evicted violators from premises.
  • Authorized entrance papers and granted or denied entrance to building.

Security Forces Member

USAF
06.2019 - 12.2019
  • Remained calm and alert especially during emergency situations to maintain order and confidence in authority.
  • Maneuvered communications vehicles, intrusion detection equipment, and other special-purpose equipment to facilitate operations.
  • Patrolled grounds to monitor status and safety of premises.
  • Executed decisions and actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.

Education

High School Diploma -

Pinnacle High School
Phoenix, AZ
05.2017

Skills

  • Equipment Maintenance
  • System Installation
  • Customer Service
  • Heavy Lifting
  • Equipment Repair
  • Attention to Detail
  • Product Sales
  • Service Upselling
  • Issue Resolution
  • Client Education
  • Policy understanding
  • Dispute Resolution
  • Complaint Handling
  • Account Management
  • Promotional support
  • Following scripts
  • Problem Resolution
  • Vehicle inspections
  • Combat training
  • Self-defense training
  • Hazardous Materials Handling
  • Emergency Response
  • National security
  • Surveillance techniques
  • Crowd Control
  • Protective services
  • Tactical Operations
  • Force Protection
  • Physical Fitness
  • Firearms handling
  • Arrest procedures
  • Perimeter security
  • Security clearance
  • Electronic surveillance
  • Crime Prevention
  • Crime Scene Processing
  • Traffic Control
  • Access Control
  • Incident Management
  • Weapons Handling
  • Defensive Tactics
  • Radio Communications
  • Intelligence Gathering
  • Law Enforcement
  • Search and seizure

Timeline

Technician

Apex Fitness Services
11.2023 - 02.2024

Member Service Representative

Planet Fitness
08.2023 - 11.2023

Security Forces Patrolman

USAF
12.2019 - 12.2022

Security Forces Member

USAF
06.2019 - 12.2019

High School Diploma -

Pinnacle High School
John Plunkett