John Plunkett
Sun City West,Arizona
Summary
Dynamic and detail-oriented professional with extensive experience at Desert Diamond Casinos, excelling in cash management and customer service. Proven analytical problem-solving skills and a collaborative approach led to enhanced service efficiency and guest satisfaction. Recognized for maintaining operational standards while adapting swiftly to high-pressure situations.
Overview
50
50
years of professional experience
Work History
Casino Cage Operator
Desert Diamond Casinos
08.2023 - 03.2024
- Operated gaming machines, ensuring compliance with operational standards and procedures.
- Monitored and maintained cleanliness in designated areas to enhance guest experience.
- Assisted patrons with inquiries, providing information on games and promotions.
- Conducted routine inspections of equipment to ensure optimal performance and safety.
- Adapted quickly to changing situations, demonstrating flexibility in high-pressure environments.
- Collaborated with team members to resolve issues promptly, enhancing service efficiency.
Cage Cashier
Talking Stick Casino
11.2021 - 07.2023
- Processed cash transactions accurately and efficiently for customer service operations.
- Maintained accurate records of financial transactions and daily cash flow reports.
- Assisted customers with inquiries, ensuring a positive gaming experience.
- Operated electronic gaming systems and handled related cash management tasks.
Store Manager
Circle K
06.2021 - 06.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Driver / Owner Operator
Az Limousine and Saba Limousine
10.2015 - 10.2019
- Ensured timely and safe transportation of clients to various destinations.
- Maintained vehicle cleanliness and performed routine maintenance checks.
- Navigated efficiently using GPS technology and local traffic knowledge.
- Provided exceptional customer service, addressing client needs and inquiries promptly.
- Recorded trip details accurately for efficient billing and reporting processes.
- Assisted in training new drivers on company policies and safety protocols.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Enhanced team morale by providing support and assistance during peak delivery periods.
- Improved fuel efficiency by implementing strategic driving routes and practices.
- Conducted daily vehicle maintenance checks, significantly reducing likelihood of on-road failures.
Convenience Store
Owner
09.1985 - 10.2015
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
Store Manager
Safeway Grocery Stores
11.1981 - 08.1985
- Managed daily operations, ensuring efficient store functionality and optimal customer service.
- Trained and mentored staff, fostering a productive and motivated work environment.
- Implemented inventory management systems, improving stock accuracy and reducing waste.
- Developed promotional strategies, enhancing customer engagement and driving sales growth.
- Oversaw financial performance, analyzing reports to identify areas for improvement and cost reduction.
- Established vendor relationships, negotiating terms to secure favorable pricing and product availability.
- Ensured compliance with health and safety regulations, maintaining a safe shopping environment for customers and staff.
- Led team meetings to communicate goals, share feedback, and promote collaboration among employees.
- Optimized store layout to enhance customer flow and maximize revenue from merchandise displays.
- Resolved customer complaints effectively by addressing their concerns promptly while adhering to company policies.
- Conducted regular performance evaluations for team members, providing constructive feedback and guidance for professional development.
Assistant Store Manager
Safeway
06.1977 - 11.1981
- Supervised daily store operations, ensuring adherence to company policies and procedures.
- Trained and mentored staff on customer service excellence and product knowledge.
- Implemented inventory management systems to optimize stock levels and reduce shrinkage.
- Developed sales strategies to enhance customer engagement and improve in-store experience.
- Analyzed sales data to identify trends, driving targeted promotional efforts and initiatives.
- Collaborated with team members to maintain visual merchandising standards and store presentation.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Third Person /Assistant Grocery Manager
Safeway
04.1977 - 06.1977
- Supervised daily operations to ensure efficient grocery department functionality.
- Trained and mentored staff on best practices in inventory management.
- Developed promotional displays to enhance customer engagement and sales.
- Implemented inventory control systems to minimize waste and improve stock accuracy.
- Coordinated with vendors for timely product deliveries and quality assurance.
- Analyzed sales data to drive strategic decisions for product assortment and pricing.
Grocery Store Clerk
Safeway
08.1974 - 04.1977
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained cleanliness and organization of sales floor to ensure optimal presentation.
- Operated cash register efficiently, processing transactions accurately and swiftly.
- Stocked shelves with merchandise, ensuring proper rotation and availability of products.
- Collaborated with team members to manage inventory levels and minimize waste.
Education
Associate of Arts - Engineering
DeVry University
Chicago, IL01-1975
Skills
- Keen eye for detail
- Analytical problem-solving
- Collaborative teamwork
- Technical problem-solving
- Strong attention to detail
Affiliations
Knights Of Columbus
President Safeway Employee's Association
Held meetings, planned events
Languages
English
Timeline
Casino Cage Operator
Desert Diamond Casinos
08.2023 - 03.2024
Cage Cashier
Talking Stick Casino
11.2021 - 07.2023
Store Manager
Circle K
06.2021 - 06.2023
Driver / Owner Operator
Az Limousine and Saba Limousine
10.2015 - 10.2019
Convenience Store
Owner
09.1985 - 10.2015
Store Manager
Safeway Grocery Stores
11.1981 - 08.1985
Assistant Store Manager
Safeway
06.1977 - 11.1981
Third Person /Assistant Grocery Manager
Safeway
04.1977 - 06.1977
Grocery Store Clerk
Safeway
08.1974 - 04.1977
Associate of Arts - Engineering
DeVry University