John Pochiro
Canfield
Summary
Dynamic sales professional with a proven track record at Earnhardt Chrysler Jeep Dodge Ram, excelling in online sales techniques and customer service. Achieved consistent revenue growth by implementing effective sales strategies and fostering teamwork. Skilled in CRM software and adept at problem-solving, enhancing client satisfaction and retention.
Professional sales consultant with demonstrated success in driving online sales growth and customer satisfaction. Skilled in digital marketing strategies, lead generation, and customer relationship management. Strong focus on team collaboration and adaptability to changing demands. Consistently delivers results through effective communication and problem-solving abilities.
Experienced with generating leads and converting them into sales through strategic online marketing. Utilizes effective communication and negotiation techniques to build strong customer relationships. Track record of leveraging CRM tools to streamline sales processes and improve customer satisfaction.
Overview
38
38
years of professional experience
Work History
Internet Sales Consultant
Earnhardt Chrysler Jeep Dodge Ram
03.2020 - 03.2024
- Assisted customers with product inquiries and order placements through online platforms.
- Developed knowledge of inventory management systems to track sales and stock levels.
- Collaborated with team members to enhance customer service and improve response times.
- Participated in training sessions to understand sales strategies and digital marketing tools.
- Provided support in resolving customer issues, ensuring satisfaction and retention.
- Gained experience in utilizing CRM software for managing customer interactions effectively.
- Maintained up-to-date knowledge of product offerings and promotions to inform customers accurately.
- Implemented live chat functionality on the website, providing real-time support to customers during their browsing experience which resulted in an increase in conversions into sales inquiries.
- Mentored new team members on best practices for internet sales, contributing to overall team success and fostering a collaborative work environment.
- Participated in regular training sessions to continuously improve product knowledge and stay updated on new offerings from the company.
- Increased overall sales revenue by consistently meeting or exceeding monthly targets through effective time management and prioritization.
Sales Associate
Earnhardt Buick GMC
01.2015 - 03.2020
- Delivered exceptional customer service, enhancing client satisfaction and fostering repeat business.
- Collaborated with team members to achieve sales targets, contributing to overall store performance.
- Developed product knowledge through ongoing training, enabling effective communication of features and benefits to customers.
- Trained new associates on operational procedures and customer service standards, promoting a cohesive team environment.
- Resolved customer inquiries and complaints promptly, reinforcing brand loyalty and trust among clientele.
- Built relationships with customers to encourage repeat business.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Sales Manager
Modular and Office Furniture Store
09.1989 - 12.2014
- Developed and executed sales strategies to drive revenue growth and market share expansion.
- Analyzed market trends to identify new business opportunities and inform product development initiatives.
- Mentored and trained sales team members, fostering a collaborative and high-performance environment.
- Streamlined sales processes, resulting in increased efficiency in lead generation and conversion rates.
- Conducted regular performance evaluations, implementing feedback mechanisms for continuous improvement.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
Combat Medical Specialist
U.S. Army
09.1986 - 09.1989
- Provided immediate medical care in high-pressure environments to stabilize injured personnel.
- Implemented protocols for infection control and patient safety during operations.
- Assisted in development of training programs to improve combat readiness among medical teams.
- Demonstrated leadership skills while serving as a mentor to junior Combat Medical Specialists, fostering an environment of learning and professional growth.
- Assisted in evacuating injured personnel for further treatment, ensuring their safety and stabilization during transport.
- Managed field medical facilities during deployments, ensuring proper setup, sanitation, and operational readiness under challenging conditions.
- Participated in ongoing training programs to maintain proficiency in advanced combat lifesaving techniques and procedures.
Education
Associate of Science - Pre Nursing
Maricopa Community Colleges, Gateway Community College
Phoenix, AZHigh School Diploma -
McClintock High School
1830 E. Del Rio Dr. Tempe, Az 8528205-1984
Skills
- Online sales techniques
- Social media proficiency
- Sales strategy development
- Effective negotiation
- Cold calling
- Upselling and cross selling
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
Accomplishments
US Army Achievement Medal
US Army Good Conduct Medal
US Army EFMB Medical Badge
GMC Mark of Excellence 2015-2020
Numerous Awards from Chrysler Dodge Jeep Ram
Timeline
Internet Sales Consultant
Earnhardt Chrysler Jeep Dodge Ram
03.2020 - 03.2024
Sales Associate
Earnhardt Buick GMC
01.2015 - 03.2020
Sales Manager
Modular and Office Furniture Store
09.1989 - 12.2014
Combat Medical Specialist
U.S. Army
09.1986 - 09.1989
Associate of Science - Pre Nursing
Maricopa Community Colleges, Gateway Community College
High School Diploma -
McClintock High School
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