John Pompei

Responsible for the installation, maintenance, selection, and repair of computer equipment and systems at client locations.

Solely responsible for troubleshooting customer IT technical problems on site., ranging from simple software or equipment issues to more complex networking and cyber security matters.

Conducted routine maintenance to ensure optimal performance and prevent equipment failure; this was done primarily on site, but also remotely.

Communicated with clients to understand their needs, provide updates, and ensure satisfaction. This ranged from actually selecting and purchasing the equipment, to providing insight as to which choices would most likely address their particular situation.

Accurately documented work performed, including service reports, maintenance logs, and parts usage. Provided invoices that documented all this, along with general email communication explaining what was done, what needed to be done, and why.

Where applicable, trained clients on proper equipment usage, maintenance practices, and troubleshooting tips.