Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

John Popp

Kingman

Summary

Dynamic and results-driven professional with extensive experience at Stater Brothers Markets. Proven expertise in planogram development and stock rotation, enhancing food safety compliance. Recognized for building strong customer relationships and leading teams to achieve operational excellence. Committed to driving sales and improving store performance through effective training and strategic merchandising.

Diligent and reliable Hand Packer successful at handling high-volume, physically-challenging work, standing for long periods and moving with ease. Excellent physical stamina, teamwork capabilities and communication skills. Dedicated to surpassing production goals and maximizing customer satisfaction every day.

Skilled in unloading trucks, moving merchandise and stocking shelves. Enthusiastic, positive and dedicated professional proficient in correct procedures for stocking and rotating merchandise. Physically fit and active.

Overview

40
40
years of professional experience
1
1
Certification

Work History

Stock Crew Lead

Stater Brothers Markets
05.2024 - 06.2025
  • Inspected merchandise for quality, variety and safety against specifications.
  • Enforced strict rotation policies for optimal food safety and minimal spoilage.
  • Oversaw workers preparing new merchandise for sales floor with store-specific tags and displays.
  • Supervised stock crew associates in daily replenishment, storage management and merchandising.
  • Managed shipment receiving, processing and storage under tight timelines.
  • Directed team in maintenance of department stock levels and visually appealing look.
  • Kept department operating in line with management objectives by translating directions into actionable policies at employee level.
  • Trained stock team in merchandising, storage management and customer service.

Frozen Food Department Manager

Stater Brothers Markets
03.2012 - 04.2024
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Built end displays to maintain supply of sales items and generate profits
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Ordered and stocked department to maintain minimum out of stock conditions

Service Manager

Stater Brothers Markets
09.2009 - 03.2012
  • Met with customers to discuss service needs and offer available solutions.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
  • Monitored service staff performance and provided feedback for improvement.
  • Analyzed service reports to identify areas of improvement.
  • Resolved customer complaints in professional and timely manner.
  • Developed and maintained positive relationships with customers to build rapport and trust.

4th Key Manager

Stater Brothers Markets
02.2006 - 09.2009
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Built end displays to maintain supply of sales items and generate profits
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

5th Key Manager

Stater Brothers Markets
09.2000 - 02.2006
  • Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
  • Counted registers and cleaned and secured shop at end of shift.
  • Assisted with scheduling, interviewing, and other administrative tasks to boost success successful store.
  • Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
  • Built end displays to maintain supply of sales items and generate profits
  • Developed professional relationships to improve retention of key customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.

Stock Crew Lead

Stater Brothers Markets
09.1995 - 09.2000
  • Coordinated assignments to keep workspaces clean and organized.
  • Monitored tasks and staff assignments to deliver projects under-budget and on-time.
  • Interacted with guests in friendly and knowledgeable way.
  • Coordinated efficient organization, palletizing and transportation of completed packages.
  • Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demand

Stock Crew Member

Stater Brothers Markets
05.1993 - 09.1995
  • Greeted customers and directed to requested products.
  • Answered customer questions and provided detailed product information.
  • Maintained effective team member communication.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Completed inventory accounts to keep records current and promote accurate ordering.
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items.

Cashier

Stater Brothers Markets
10.1986 - 05.1993
  • Addressed customer needs and made product recommendations to increase sales.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Answered questions about store policies and addressed customer concerns.
  • Welcomed customers and helped determine their needs.
  • Restocked and organized merchandise in Milk Box, deli Departments
  • Greeted customers entering store and responded promptly to customer needs.

Courtesy Clerk

Stater Brothers Markets
09.1985 - 10.1986
  • Collected shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
  • Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
  • Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
  • Helped customers take merchandise out of store and loaded items into vehicles.

Education

Abundant Life Christian Acadamy
Colton, CA
06-1986

Skills

  • Planogram development
  • Stock rotation
  • Food safety regulations

Certification

Electric Pallet jack and Walkie stacker Certifications

Timeline

Stock Crew Lead

Stater Brothers Markets
05.2024 - 06.2025

Frozen Food Department Manager

Stater Brothers Markets
03.2012 - 04.2024

Service Manager

Stater Brothers Markets
09.2009 - 03.2012

4th Key Manager

Stater Brothers Markets
02.2006 - 09.2009

5th Key Manager

Stater Brothers Markets
09.2000 - 02.2006

Stock Crew Lead

Stater Brothers Markets
09.1995 - 09.2000

Stock Crew Member

Stater Brothers Markets
05.1993 - 09.1995

Cashier

Stater Brothers Markets
10.1986 - 05.1993

Courtesy Clerk

Stater Brothers Markets
09.1985 - 10.1986

Abundant Life Christian Acadamy

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John Popp