John Potter
Piqua,Ohio
Summary
At Harmony Systems and Service, I excelled as a Supervisor, enhancing team productivity by implementing efficient workflows and fostering a goal-oriented environment. My leadership not only improved customer satisfaction but also mentored staff effectively, blending hard skills in staff management with soft skills in customer service.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Supervisor
Harmony Systems And Service
09.2007 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Education
Six Sigma Greenbelt Workshop
Midmark Provided
DRMA Lean Series Visual Workplace
Sinclair Community College
Dayton, OH10-2021
GED -
Piqua City School
Piqua, OH04-2005
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
Certification
- Six Sigma Green Belt Certification (CSSGB) - American Society for Quality.
- Certified Crane Operator
- Certified Lift Truck Operator
Timeline
Supervisor
Harmony Systems And Service
09.2007 - Current
Six Sigma Greenbelt Workshop
Midmark Provided
DRMA Lean Series Visual Workplace
Sinclair Community College
GED -
Piqua City School
Similar Profiles
Diwakar PandeyDiwakar Pandey
Deputy General Manager -Sales at Harmony SystemsDeputy General Manager -Sales at Harmony Systems
Charmaine N. CORBINCharmaine N. CORBIN
Project Support Officer / Research Assistant at Systems In Harmony ResultantProject Support Officer / Research Assistant at Systems In Harmony Resultant
KAIBEAN FONGKAIBEAN FONG
Marketing Manager at Harmony New Energy Service (M) Sdn Bhd - BYDMarketing Manager at Harmony New Energy Service (M) Sdn Bhd - BYD