John Poulin
China Grove,NC
Summary
High-achieving operational leader with demonstrated skills in integrating operational strategies, building brand partnerships and developing new revenue streams. Skillfully manage KPIs and internal controls to monitor operational trends and devise forward-thinking solutions. Results-focused, flexible and resilient in resolving issues.
Overview
15
15
years of professional experience
Work History
Capital Projects Manager
Natuzzi Americas
03.2023 - Current
- Streamlined project workflows, enhancing team efficiency and project delivery times.
- Created comprehensive project plans for successful execution of cross-functional initiatives.
- Improved project outcomes by coordinating resources and managing risks.
- Conducted stakeholder meetings to align project goals and expectations.
- Enhanced team collaboration with effective communication and conflict resolution.
- Implemented project management methodologies to achieve consistent delivery.
- Managed project budgets, ensuring cost-effective resource allocation.
- Analyzed project performance data for identifying areas of improvement.
- Led project teams, fostering a culture of accountability and innovation.
- Conducted post-project evaluations to identify success factors and lessons learned.
- Managed ten projects concurrently
- Delivered 25% cost savings
- Met project timelines by 94%
Director of Operations North America
Julian Chichester USA
10.2012 - 12.2022
- Improved operational efficiency by implementing strategic initiatives and streamlining processes thru lean principals
- Developed comprehensive strategies for enhancing organizational performance and productivity. increasing productivity by 60%
- Spearheaded cross-functional teams to achieve operational excellence and drive key projects.
- Optimized resource allocation by 45% for increased profitability and effectiveness.
- Established performance metrics for evaluating operational success and identifying areas for improvement.
- Led technology initiatives to reduce costs by 30% and improve service delivery.
- Elevated operational standards by implementing best practices and innovative solutions.
- Increased team productivity by 60% with process optimizations and technology integration.
- Drove operational improvements, achieving significant gains in efficiency and service quality.
- Mentored staff to develop skills and advance career growth, fostering a high-performance culture.
- Strategized solutions for overcoming operational challenges and achieving targets. exceeding turnover rate by 45%
- Executed operational plans to support growth and enhance market competitiveness.
- Maximized resource utilization by aligning operations with strategic goals.
- Achieved notable improvements in customer satisfaction through effective process management. Increasing scores to 96% satisfaction
- Implemented risk management protocols to ensure operational continuity and compliance.
- Developed and executed operational strategies to support organizational growth and innovation.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Mentored and coached team members to foster productive and engaging work environment.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
- Defined, implemented, and revised operational policies and guidelines.
- Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.
- Established and monitored quality assurance standards to achieve operational excellence.
- Implemented data-driven decision-making processes to enhance operational performance and achieve targets.
- Spearheaded change management initiatives that facilitated organizational transformations while minimizing disruption to ongoing operations.
- Drove revenue growth through the identification of new market opportunities and the expansion of existing products/services offerings.
- Mitigated risks by developing comprehensive contingency plans that ensured business continuity during unforeseen events or challenges.
- Implemented quality control measures to maintain high standards of service delivery.
- Enhanced customer experience by implementing client feedback loop that directly informed operational improvements and product adjustments.
- Drove company's expansion into new markets by developing and executing comprehensive operational strategy that addressed local regulatory and market challenges.
- Increased customer satisfaction with detailed quality control checks, ensuring all products met stringent quality standards before release.
- Spearheaded negotiation of cost-effective contracts with suppliers, significantly reducing operational expenses by 40% without compromising on quality.
- Modernized manufacturing operations thru the use of robotics , lean principals , and a culture of safety increased throughput by 30% decreased safety related circumstances by 50% across multiple facilities in the USA
Regional Manager
Advanced Services
03.2010 - 07.2012
- Enhanced team performance by 50% by providing regular coaching, training, and performance feedback to staff members.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Increased customer satisfaction by 40% with timely resolution of escalated issues and proactive communication on product updates.
- Established and maintained operational standards for six locations across the southeast
- Streamlined operational processes for increased efficiency by 40% identifying areas of improvement and implementing necessary changes.
- Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.
- Expanded regional presence by researching potential markets, developing strategic partnerships, and opening new locations.
- Boosted regional sales by 29% implementing targeted marketing strategies and fostering strong client relationships.
- Developed and executed successful business plans that resulted in improved market share and profitability within the region.
- Optimized inventory management systems for reduced stock discrepancies, minimizing losses by 30% due to shrinkage or obsolescence.
- Boosted brand growth by devising strategic network and marketing tactics.
- Facilitated seamless integration of new acquisitions into existing operations while maintaining positive company culture and high levels of morale among employees.
- Motivated regional staff to achieve ambitious sales targets by establishing a competitive incentive structure and celebrating team accomplishments.
- Secured key accounts with customized sales presentations showcasing unique value propositions tailored to prospective clients'' needs.
- Championed safety programs within the region resulting in reduced workplace accidents and lower workers'' compensation claims costs.
- Led cross-functional teams to achieve project deliverables on time and within budget, resulting in improved overall performance.
- Supervised various locations, enforcing high-quality standards of operation.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Managed senior-level personnel working in marketing and sales capacities.
- Defined clear targets and objectives and communicated to other team members.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Reduced waste by 40% and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Launched quality assurance practices for each phase of development
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Skills
- Project management
- Team leadership
- Risk management
- Budget oversight
- Operations oversight
- Succession planning
- Budget control
- Operations management
- Workforce planning
- Leadership training
- Facilities management
- Safety management
- Purchasing and planning
Timeline
Capital Projects Manager
Natuzzi Americas
03.2023 - Current
Director of Operations North America
Julian Chichester USA
10.2012 - 12.2022
Regional Manager
Advanced Services
03.2010 - 07.2012
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