John Powell
Chattanooga,TN
Summary
Driven Analytics and Reporting offering 1 years of effective reporting analysis in call center environments. Excellent data analysis knowledge and skill for continuous improvement. Eager to contribute ninja skills to team.
Overview
9
9
years of professional experience
Work History
Data Analyst and Reporting
T-Mobile
Chattanooga, TN
08.2021 - Current
- Continuously assessed current reporting techniques and developed improvements to boost accuracy.
- Enhanced data integrity by applying meticulous attention to detail when reviewing and analyzing data maintenance processes.
- Prepared monthly ad hoc reporting in alignment with client needs.
- Implemented improved reporting techniques, resulting in performance deficiencies identification.
- Used Excel to generate required reports and optimize query creation.
Customer Service Representative
T-Mobile
Chattanooga, TN
03.2019 - 10.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Resource Planning Intern
T-Mobile
Chattanooga, TN
10.2020 - 08.2021
- Collaborated cross-functionally with planning and other teams to cement partnerships and achieve mutual goals.
- Outlined data about call center logistics, employee statistics and PowerPoint presentations.
- Supported Inbound department with such tasks as scheduling and data queries.
Guest Service Team Lead
Target
Hixson, TN
01.2015 - 03.2019
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
Education
Bachelor of Science - Physics
University of Tennessee of Chattanooga
Chattanooga, TN05.2015
Skills
- Organizational Systems
- Variance Analysis
- Active Listening
- Spreadsheet Development
- SQL and Python Skills
- Creative Solutions
- Microsoft PowerPoint
- Trend Data Analysis
- Microsoft Office
Timeline
Data Analyst and Reporting
T-Mobile
08.2021 - Current
Resource Planning Intern
T-Mobile
10.2020 - 08.2021
Customer Service Representative
T-Mobile
03.2019 - 10.2021
Guest Service Team Lead
Target
01.2015 - 03.2019
Bachelor of Science - Physics
University of Tennessee of Chattanooga
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