Summary
Overview
Work History
Education
Skills
Timeline
Generic

John Powers

Manchester,Connecticut

Summary

Diligent and hard-working candidate ready to contribute solid effort as team member. Thorough and highly organized with excellent communication skills. Reliable worker with strong work ethic.

Overview

12
12
years of professional experience

Work History

Laborer Worker

8MovesLLC
11.2019 - Current
  • Worked alongside team to accomplish work goals according to schedule.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Prepared job sites by removing debris and setting up materials and tools.
  • Organized materials, tools, and equipment to supply team members.
  • Gathered and removed debris and discarded material upon final completion of construction project.
  • Utilized construction tools and machinery to effectively complete job site projects.
  • Performed general labor tasks on concrete construction job sites using multiple power tools and specialized hand tools.
  • Read and interpreted plans, instructions and specifications to determine work activities.

Delivery Driver

DoorDash
02.2013 - Current
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages to customer doorsteps and business offices.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.

Technician

EthosEnergy
02.2023 - 06.2023
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Maintained quality assurance and customer satisfaction objectives.
  • Inspected equipment to identify areas of wear or causes of malfunctions.
  • Observed equipment operation to diagnose and troubleshoot reported issues.
  • Applied critical thinking and research to address complex issues.
  • Tested components and systems to evaluate performance and identify concerns.
  • Completed job reports and logs immediately following service calls.
  • Tested systems, noting issues and completing preventive maintenance.
  • Diagnosed and repaired problems with electrical and mechanical systems.
  • Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
  • Inspected, evaluated and calibrated electrical and mechanical systems and components.
  • Trimmed cut or torn fabric using scissors or knives and stitched trimmed edges together.
  • Cleaned stains from fabric or garments using spray guns and cleaning fluid.

Store Manager in Training

AT&T
11.2017 - 09.2018
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Trained new employees on proper protocols and customer service standards.
  • Interacted well with customers to build connections and nurture relationships.
  • Reported issues to higher management with great detail.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Billing Representative

Comcast
08.2015 - 06.2016
  • Reviewed and solved account and billing discrepancies.
  • Assessed accounts for payment status and reached out to customers.
  • Coordinated with intermediate parties to obtain payments and resolve issues.
  • Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Received incoming information and entered into database system.
  • Performed quality assurance evaluations of processes and previous bills.
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
  • Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Processed and verified invoices to secure accuracy of billing information.
  • Reviewed and reconciled customer accounts to manage accuracy of payments.
  • Developed and maintained billing procedures to make timely payments.

Security Officer

Securitas Security Services USA
04.2014 - 01.2015
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.

Guest Services Supervisor

Target
02.2012 - 06.2013
  • Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
  • Collaborated closely with other departments to meet guest needs and provide best possible experience.
  • Processed guest payments and provided accurate change.
  • Supported team members by offering constructive feedback and coaching as needed.
  • Maintained up-to-date knowledge of products and services offered.
  • Maintained high employee satisfaction and performance with hands-on and collaborative style.
  • Monitored team performance to confirm customer service standards were consistently met.
  • Analyzed customer feedback to identify areas requiring improvement.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.

Education

No Degree - Communication Studies

Manchester Community College
Manchester, CT

High School Diploma -

East Hartford High School
East Hartford, CT
06.2011

Skills

  • Job Site Communication
  • Job Site Measuring and Layout
  • Ditch Digging
  • Plaster Painting
  • Assembly and Production
  • Document Preparation
  • Payment Collection
  • Claim Processing
  • Account Management

Timeline

Technician

EthosEnergy
02.2023 - 06.2023

Laborer Worker

8MovesLLC
11.2019 - Current

Store Manager in Training

AT&T
11.2017 - 09.2018

Billing Representative

Comcast
08.2015 - 06.2016

Security Officer

Securitas Security Services USA
04.2014 - 01.2015

Delivery Driver

DoorDash
02.2013 - Current

Guest Services Supervisor

Target
02.2012 - 06.2013

No Degree - Communication Studies

Manchester Community College

High School Diploma -

East Hartford High School

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