Summary
Overview
Work History
Education
Skills
Timeline
Generic

John Powers

NEW YORK

Summary

Accomplished Director of Mystery Shopping at Lincoln Controls, adept at enhancing customer service through strategic quality assurance initiatives. Skilled in training development and client reporting, I successfully elevated evaluation standards, ensuring impactful insights for clients. My problem-solving abilities fostered a culture of excellence, driving significant improvements in service integrity. Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.

Overview

18
18
years of professional experience

Work History

Director of Mystery Shopping

Lincoln Controls
New York
12.2019 - 02.2025
  • Delegated work to staff, setting priorities and goals.
  • Scheduled Mystery Shopping evaluations for customer service and integrity visits
  • Read and reviewed reports before sending to clients
  • Represented the organization at industry events, conferences, and public meetings.

Manager and Mystery Shopper

Lincoln Controls
New York
04.2007 - 02.2025
  • Coached, mentored and trained team members in order to improve their job performance
  • Performed customer service and integrity mystery shopping evaluations for clients.
  • Generated detailed client reports.
  • Organized employee assignments for mystery shopping evaluations.

Education

Some College (No Degree) -

City College of New York
New York, NY

Skills

  • Mystery shopping
  • Quality assurance
  • Customer service
  • Training development
  • Problem solving
  • Client reporting

Timeline

Director of Mystery Shopping

Lincoln Controls
12.2019 - 02.2025

Manager and Mystery Shopper

Lincoln Controls
04.2007 - 02.2025

Some College (No Degree) -

City College of New York
John Powers