John Prentis
Plano,IL
Summary
Ran Foodservice operations for a 200 person Dining experience for Dickson Valley Retreat Center in Newark, Il. Duties included Menu design, employee training, food preparation, food ordering, and sanitation. Certified by state of Illinois Health Dept (Certified Food Safety Manager), trained for proper allergen procedures.
Dynamic food service professional with extensive experience at Walmart, recognized for enhancing customer satisfaction through high-quality baked goods and effective team training. Skilled in food safety and sanitation, I excel in multitasking and organization, contributing to improved production efficiency and a positive work culture.
Overview
35
35
years of professional experience
Work History
Baker
Walmart
09.2018 - Current
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Increased production efficiency through effective time management and multitasking during busy periods.
- Trained and supervised new employees on bakery operations and procedures.
- Contributed to team success by training new employees on baking techniques, safety protocols, and equipment operation.
Food Service Supervisor
Dickson Valley
05.1991 - 05.2018
- Kept guest and work areas clean, organized, and sanitized per established standards.
- Reduced food waste by implementing proper inventory tracking and storage practices.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Maintained health and food safety standards at all stages, from storage through delivery.
- Closely monitored food safety procedures ensuring consistent adherence to HACCP guidelines, preventing foodborne illnesses.
- Ordered new supplies and food to maintain service levels.
- Boosted employee morale by providing ongoing training, support, and performance feedback to staff members.
- Enhanced overall dining experience by attentively addressing customer concerns or complaints, taking appropriate actions to rectify issues and prevent future occurrences.
- Established and managed team schedules and shift assignments.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Maintained high-quality standards for food preparation, presentation, and taste across all menu offerings.
- Promoted a positive work culture that encouraged teamwork resulting in an uptick in employee retention rates.
Owner/Operator
Bebe’s Coffee House
01.2006 - 11.2010
- Managed daily operations to ensure efficient service delivery and customer satisfaction.
- Developed and implemented marketing strategies to enhance brand visibility and attract new customers.
- Oversaw staff recruitment, training, and performance evaluations to build a skilled team.
- Streamlined inventory management processes to reduce waste and optimize product availability.
- Implemented cost-control measures to maintain profitability while enhancing quality of offerings.
Education
Bachelor of Science - Construction Management
John Brown University
Siloam Springs, AR05.1987
Bachelor of Arts - Management
Bethel University
Saint Paul, MN07.1985
Westminster Christian Academy
St Louis, MO06.1982
Skills
- Team player
- Customer service
- Active listener
- Food safety and sanitation
- Adaptive and creative
- Cleanliness standards
- Time management
- Attention to detail
- Waste reduction
- Multitasking and organization
- Team collaboration
- Creative problem solving
- Inventory management
- Health and safety regulations management
- Multitasking Abilities
- Decision-making
Timeline
Baker
Walmart
09.2018 - Current
Owner/Operator
Bebe’s Coffee House
01.2006 - 11.2010
Food Service Supervisor
Dickson Valley
05.1991 - 05.2018
Bachelor of Science - Construction Management
John Brown University
Bachelor of Arts - Management
Bethel University
Westminster Christian Academy