JOHN PRENTISS
Jacksonville,FL
Summary
With a robust background spanning from Optum Serve to AT&T, I excel in training coordination and customer service, demonstrating strong organization and decision-making capabilities. My experience includes enhancing exam administration processes and leading teams to exceed goals, showcasing my ability to inspire and effectively communicate across diverse operational landscapes.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Veteran Exams
Optum Serve
11.2023 - Current
- Company Overview: VA contractor
- Greet and check in veterans for exams
- Print out next veterans health history for disability exams and contact vets in regards to their appointments
- Chaperone male veterans for sensitive exams
- (All female office)
- Perform Pulmonary Function Tests as ordered by provider
- VA contractor
Security Officer
St Vincent's Hospital Riverside
01.2022 - 03.2023
- Initiated appropriate actions pertaining to violations of rules and regulations occurring within the hospital, resolve situations in a timely manner
- Conducted patrols of hospital property and patient floors
- Responded to all emergency situations
- Completed daily reports
- Worked as dispatcher and monitored CCTV systems
Shift Lead
Walgreens
01.2019 - 01.2022
- Training and supervising associates to ensure a positive experience for the customer
- Greeting and interacting with customers
- Maintaining accurate inventory documentation
- Maintaining all registers, ensuring the safe is balanced and all bank deposits are completed for the day
Customer Service Associate
Walgreens
01.2019 - 01.2021
- Greeted customers and determined their specific needs by following up and generating repeat business by encouraging customers to return
- Processed transactions and packaged customers purchases
- Provided comprehensive customer service and resolved customer issues
- Effectively utilized resources to successfully complete projects, Merchandising, stocking and ensuring proper stock placement
Relief Supervisor
AT&T
04.2001 - 01.2018
- Delegated work assignments to a team of 12 to 15 technicians
- Reviewed work orders and made sure technicians had necessary materials and equipment
- Handled complaints and damage claims according to company procedures
- Communicated any issues to team supervisor
- Conducted safety and quality worksite inspections
- Assisted in hiring and training of new personnel
Machine Operator
AT&T
01.2001 - 01.2018
- Operated excavation equipment and hand tools to install copper and fiber lines
- Reviewed blue prints for work order line placements in residential and business areas
- Located existing lines (power, natural gas, telephone, etc.) to prevent damage or interruption to services
- Resolve Customer service issues
Education
Skills
- Training Coordination
- Data Management
- Exam Administration
- Exam scheduling
- Punctuality
- Strong Organization
- Decision-making capabilities
- Teamwork and Collaboration
- Leadership and Inspiration
- Customer Service
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
Certification
- Certified Medical Administrative Assistant, M4P3N6W5
- American Red Cross course: Bloodborne Pathogens
- Occupational Safety and Health Administration (OSHA)
- Axon Taser 7 certified
- Certified Healthcare Security Officer, IAHSS #2631259
- American Association of Respiratory Care Certificate of completion: Pulmonary Function Technology Course, 3189013000
Military Service
- Arizona Air National Guard, Senior Airman, 01/01/95, 12/31/00, Joint Counter Narcotics Task Force San Luiz, AZ Port of Entry-searched commercial vehicles, privately-owned vehicles, and product shipments for illegal items., Air Refueling Wing Security Forces Squadron PHX AZ 161-provided base security for property, personnel and equipment., Combat Arms Training and Maintenance-supervised, assisted, implemented weapons training programs for all base personnel and weapons maintenance.
- United States Marine Corps, Corporal, 01/01/89, 12/31/93, 3/7 Company Infantry Battalion MCAGCC 29 Palms CA-trained in ground forces combat., Marine Corps Security Forces NAS Cecil Field-provided security of sensitive government assets vital to national security, maintained a Top Secret security clearance.
Timeline
Veteran Exams
Optum Serve
11.2023 - Current
Security Officer
St Vincent's Hospital Riverside
01.2022 - 03.2023
Shift Lead
Walgreens
01.2019 - 01.2022
Customer Service Associate
Walgreens
01.2019 - 01.2021
Relief Supervisor
AT&T
04.2001 - 01.2018
Machine Operator
AT&T
01.2001 - 01.2018