Summary
Overview
Work History
Education
Skills
Timeline
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John Preston Hart

Fayetteville

Summary

Dynamic healthcare professional with a robust foundation in the financial sector, offering a unique blend of analytical skills and industry knowledge to drive operational efficiency and enhance patient care. Proven ability to navigate complex financial landscapes while maintaining a strong focus on growth and innovation within healthcare environments. Committed to leveraging expertise to optimize resources and improve overall organizational performance. Eager to contribute to transformative initiatives that elevate healthcare delivery and patient outcomes.

Experienced with credit balance reconciliation and account management. Utilizes analytical skills to identify and resolve discrepancies efficiently. Track record of maintaining accurate financial records and ensuring compliance with industry standards.

Overview

19
19
years of professional experience

Work History

Credit Balance Specialist

Cape Fear Valley Health System
09.2017 - Current
  • As a Credit balance Specialist, my duties include maintaining record keeping for all reports pertaining to Medicaid/Medicare Credit Balances. Reviewing credit balance accounts for proper resolution by balance transfer, adjustment, or refund to the correct entity as identified by HealthCare Query reports. Assisting with Medicaid/Medicare Quarterly Credit Balance Reports to include all entities. Ensuring all North Carolina Escheatment process is properly followed.

Teller

Capital Bank
12.2014 - 08.2017
  • The scope of my duties varied from cashing checks to making deposits to account research which periodically included discovering fraud and other transaction inaccuracies. I was responsible for developing and maintaining relationships with customers old and new. Other duties included discovering sales opportunities for personal bankers and management to deepen the customer relationship.

Teller

Wells Fargo
07.2006 - 09.2014
  • MY RESPONSIBILITY WAS TO PROVIDE EXCELLENT CUSTOMER SERVICE TO OUR CUSTOMERS CONCERNING THEIR FINANCES. THE SCOPE OF MY DUTIES VARIED FROM CASHING PAYROLL CHECKS TO PROCESSING MONEY ORDERS, CASH ADVANCES, NIGHT DEPOSITS, AND ACCOUNT RESEARCH. I WAS RESPONSIBLE FOR FOLLOWING WACHOVIA’S POLICIES AND STANDARDS. I WAS ALSO RESPONSIBLE FOR DEEPENING CUSTOMER RELATIONSHIPS BY DOING A THOROUGH CUSTOMER NEEDS ASSESSMENT AND REFERRING THOSE CUSTOMERS TO OUR PERSONAL BANKERS AND MANAGEMENT STAFF.
  • 1ST QUARTER 2010 LEADER IN SALES AND SOLUTIONS FOR MY STORE.
  • 4TH QUARTER 2012 LEADER IN SALES AND SOLUTIONS FOR MY DISTRICT.
  • PROVEN TOP PERFORMER AND PROVEN ABILITY TO EXCEED GOALS, DAILY, MONTHLY, AND ANNUALLY.

Education

Associate of Applied Science - Medical Office Administration, Medical Billing, Coding, and Auditing

Fayetteville Technical Community College
12.2024

Graduate Certificate - Healthcare Administration

Methodist University
05.2018

Bachelor’s Degree - Business Administration, Banking and Finance

Strayer University
06.2012

Skills

  • Experienced in managing finance operations under pressure
  • Experience in B2B sales strategies
  • Strong background in customer support
  • Consistent performance in exceeding objectives
  • Knowledge of healthcare revenue cycles
  • Skilled in medical coding standards

Timeline

Credit Balance Specialist

Cape Fear Valley Health System
09.2017 - Current

Teller

Capital Bank
12.2014 - 08.2017

Teller

Wells Fargo
07.2006 - 09.2014

Graduate Certificate - Healthcare Administration

Methodist University

Bachelor’s Degree - Business Administration, Banking and Finance

Strayer University

Associate of Applied Science - Medical Office Administration, Medical Billing, Coding, and Auditing

Fayetteville Technical Community College

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