Dedicated military veteran with 8 years of being a well-versed leader. Hardworking and reliable, with strengths in team-based or individually motivated settings. Looking for further grow with Towne Park.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Towne Park
Louisville, KY
09.2023 - Current
Directly in charge of ensuring professional and seamless service during high volume evolutions.
Managed both low and high volume properties, understanding the differences in needs/expectations.
Key influence in developing a high morale, driven team.
Developed strategies and action plans to ensure efficient and productive operations for events or high volume periods
Conducted regular performance reviews for employees to identify areas of improvement.
Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
Developed and implemented safety policies and procedures to ensure absolute minimal risk
Firearms Instructor
US Navy
Santa Rita, GU
01.2017 - 01.2021
Lectured full classrooms of 40 or more sailors on various safety and firearm related subjects, totaling over 3,100 sailors
Developed, deployed and maintained robust training programs accomplishing department and facility goals
Certified in interrogation and anti-terrorism security measures
Experienced in bringing hard working, battle-proven military training methods into the civilian workforce to produce a robust and efficient team