John Pride
La Verne,CA
Summary
Proven in enhancing customer satisfaction, I excelled at Target by mastering POS systems and resolving complaints, boosting customer loyalty. My blend of technical savvy and exceptional service—underscored by unwavering work ethic—drove positive outcomes across roles. Achievements include mentoring staff and streamlining event setups, showcasing my customer assistance acumen and technical proficiency.
Overview
2016
2016
years of professional experience
Work History
Cashier
Target
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Assisted customers with returns, refunds and resolving transaction issues.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Pizza Delivery Driver
Monstrous Pizza
- Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Provided exceptional customer service through courteous interactions and professional communication while handling transactions.
Audio Visual Technician
Five Star Audio Visual
- Monitored and adjusted sound and lighting levels to optimize live event performance.
- Tested and calibrated audio and visual equipment to verify proper operation.
- Streamlined troubleshooting processes for technical issues, ensuring minimal downtime during events.
- Coordinated with team members to efficiently load-in/load-out equipment at event locations, reducing setup times.
Cashier
Jack in the Box
08.2013 - 04.2015
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Handled cash with high accuracy and took care to check bills for fraud.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Supported marketing initiatives by setting up and maintaining promotional displays.
Education
Highschool Diploma -
Bonita High School, LaVerne CA
3102 D Street06.2010
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
Timeline
Cashier
Jack in the Box
08.2013 - 04.2015
Cashier
Target
Pizza Delivery Driver
Monstrous Pizza
Audio Visual Technician
Five Star Audio Visual
Highschool Diploma -
Bonita High School, LaVerne CA