John Prisco

Developed high-performing leadership teams in Memphis, Nashville, and Jackson by providing NEMT industry knowledge and detailing how daily operations should be executed.

• Enhanced team collaboration through daily stand up meetings that included bench marks, and performance evaluations.
• Manage team of approximately 100 drivers, providing support, training and guidance to improve performance and reduce liability.
• Enhanced transportation safety by implementing comprehensive training programs for drivers and staff. (Q-Straint Academy / Field Safety Inspections, etc.)
• Developed key performance indicators to track progress toward company-wide safety goals, providing regular status updates to senior leadership.
• Reduced vehicle accidents by implementing improved safety standards, (phone / tablet mounts) monitoring onboard camera systems and executing disciplinary actions for harsh events.
• Increased fleet efficiency by implementing preventive maintenance programs and scheduling regular vehicle inspections.
• Set up and organized repair facilities in Nashville and Memphis.
• Set up parts room and streamlined inventory management processes for improved organization and reduce waste.
• Trained Technicians to maintain and repair Braun wheelchair lifts.
• Managed a team of dispatchers, fostering a collaborative work environment to ensure smooth operations.
• Improved dispatch efficiency by implementing new scheduling and routing strategies.
• Increased on-time-performance through route planning and continuous monitoring of driver performance.
• Facilitated smooth communication channels between drivers and dispatchers to improve overall operational flow.

• Enhanced transportation efficiency by optimizing route planning and scheduling.
• Facilitated smooth communication channels between drivers and dispatchers to improve overall operational flow.
• Increased employee retention rate by implementing engaging training programs focused on career growth opportunities.
• Ensured safety compliance by conducting regular training sessions, and updating company policies and procedures.
• Managed fleet maintenance program to minimize downtime and extend vehicles usability while reducing overall expenses.
• Scheduled transport to our on site repair facility for company vehicles throughout Florida for maintenance and repairs.
• Reviewed established policies and procedures and improved processes to reduce expenses and decrease liability.
• Constructed training facility for wheelchair securement and stretcher transfers.
• Developed and implemented safety policies and procedures to promote workplace safety.
• Managed Samsara onboard camera events and executed disciplinary actions for harsh events.
• Streamlined emergency evacuation response procedures, ensuring rapid and efficient action in critical situations.
• Analyzed incidents reports, determining root causes and implementing corrective actions.
• Updated and maintained safety documentation, keeping records accurate for audits and compliance checks.
• Managed approximately 300 incoming calls, texts, Teams, and emails from ownership and staff members.

• Evaluated operational trends and made proactive strategy adjustments to maintain alignment between Providers and regional trip volume.
• Collaborated with staff to strengthen Provider relations, streamline procedures and improve profitability.
• Managed complex logistics projects while ensuring timely completion and meeting project objectives and deadlines.
• Oversaw budgeting processes related to transportation costs, accurately forecasting expenses while identifying areas for cost reduction.
• Managed high volume of claim over rides due to software failures.
• Established and created training programs to enhance employee knowledge of best practices, resulting in improved Provider relations.
• Maintained ongoing system for development, recruitment, recognition and retention of employees and Providers.
• Managed approximately 300 incoming emails and calls per day from Providers and Staff members.
• Achieved significant cost savings by renegotiating contracts with key Providers, without compromising ridership.
• Responsible for recruiting a sufficient amount of Providers for Florida and Illinois to fulfill MTM's contractual obligations with the MCO's.
• Provided leadership for 10 Vendor Account Managers.

• Forecasted manpower requirements based on daily workload and company targets.
• Observed strict safety measures and made sure all drivers were equipped with the knowledge needed to safely perform their jobs.
• Worked under strict deadlines and responded to service requests and emergency call-outs.
• Mentored drivers and encouraged employees to effectively manage time, resulting in optimal mileage performance.
• Managed approximately 200 incoming calls per day from Vendors and Staff members.
• Reduced repair costs through the establishment of strategic partnerships with reliable vendors and negotiating favorable contract terms.
• Supervised maintenance team and effectively delegated assignments to optimize processes.
• Coordinated with internal departments to ensure seamless integration between transportation requirements and inventory management activities.
• Managed fleet budget effectively, optimizing resource allocation for maximum returns on investment while minimizing expenses.
• Improved driver performance by conducting regular training sessions, monitoring driving habits, and providing constructive feedback.
• Reviewed established business practices and improved processes to reduce expenses.
• Set up and organize existing and new shop equipment and tools at 3 facilities owned by the company.
• Set up parts room and streamlined inventory management processes for improved organization and reduce waste.
• Conducted regular inventory audits to identify discrepancies, and to prevent stock issues and theft.
• Enhanced fleet efficiency by implementing comprehensive maintenance schedule, reducing downtime.
• Negotiated with suppliers to secure competitive rates for vehicle parts, lowering operational costs.
• Supervised yearly equipment overhauls to drive improved inventory and increase equipment longevity.
• Reduced expenditures by overseeing equipment acquisition to attain best value and price negotiation.
• Proactively identified and solved complex problems that impacted management and business direction.
• Increased fleet efficiency by implementing preventive maintenance programs and scheduling regular vehicle inspections.
• Maintained accurate records of all vehicles'' registration, insurance policies, maintenance logs, and other relevant documentation for easy access during audits or inspections.

• Manage technicians in the repair facility, including coaching and counseling on performance and best practices.
• Repair and maintain vehicles and auxiliary equipment, including W/C lifts and stretchers.
• Identified gaps and opportunities for improvements and implemented corrective action to maintain optimal fleet performance.
• Set up and organize shop equipment and tools.
• Set up parts room and streamlined inventory management processes for improved organization and reduce waste.
• Conducted regular inventory audits to identify discrepancies, and to prevent stock issues and theft.
• Enhanced fleet efficiency by implementing comprehensive maintenance schedule, reducing downtime.
• Achieved cost reductions by optimizing inventory levels of spare parts and supplies.
• Improved team productivity with targeted training sessions on new fleet management technologies.
• Negotiated with suppliers to secure competitive rates for vehicle parts, lowering operational costs.
• Conducted thorough market research to identify and acquire state-of-the-art fleet management software, improving data accuracy.
• Supervised yearly equipment overhauls to drive improved inventory and increase equipment longevity.
• Managed fleet budget effectively, optimizing resource allocation for maximum returns on investment while minimizing expenses.
• Conducted root cause analysis for recurring issues in the fleet operations, developing effective solutions that minimized downtime and enhanced reliability.
• Evaluated fleet performance metrics regularly to identify areas for improvement, leading to increased productivity and growth.
• Maintained accurate records of all vehicles'' registration, insurance policies, maintenance logs, and other relevant documentation for easy access during audits or inspections.
• Managed approximately 250 incoming calls per day from Staff Members and Vendors.
• Coordinated payroll, manpower projection and data entry while scheduling staff, overtime and vacation hours to optimize productivity.