JOHN PROULX
Amherst,US
Summary
Seasoned project manager excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible, detail-oriented and adaptive team player with expertise in equipment operation, staff training and development, vendor management, customer service and process improvements.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Project Manager, Client Services
True Blue Inc.
01.2020 - 08.2024
- Planned and managed multiple projects from conception to completion, meeting all deadlines and objectives.
- Evaluated contract performance to ensure compliance with obligations.
- Implemented change management initiatives throughout project life cycles.
- Managed risks and opportunities by developing mitigation and capture plans.
- Oversaw schedule and budget management against Statement of Work (SOW).
- Identified, reviewed, and selected vendors and consultants to meet project staffing needs.
- Established strong vendor relationships through regular communication and contract negotiations.
- Analyzed customer requirements to create comprehensive project plans, timelines, and budgets.
New Restaurant Opening Manager
Chipotle
Denver, US
08.2018 - 01.2020
- Managed day-to-day operations for a team of over 250 staff and supervisors.
- Collaborated with clients to clarify project requirements and expectations.
- Monitored project performance to achieve short and long-term objectives.
- Achieved budget goals by adjusting project constraints based on financial insights.
- Facilitated regular progress meetings with stakeholders to discuss status and address concerns.
General Manager & Training Coordinator
Chipotle
Denver, US
01.2014 - 01.2018
- Managed new store openings by collaborating with construction teams to meet deadlines and hiring staff for grand openings.
- Conducted regular audits of new stores throughout the first year to ensure operational integrity.
- Implemented marketing campaigns that effectively increased store traffic and visibility.
- Established policies for opening and closing operations, including shift changes, to enhance efficiency.
- Ensured compliance with safety regulations, labor laws, and health codes to maintain standards.
- Developed strategies to reduce costs while preserving quality across all operations.
- Analyzed financial data to identify trends and create strategies that optimized profitability.
- Trained employees on customer service, product knowledge, and cash handling procedures.
Assistant Manager and Training Coordinator
Brinker International
Huntington Beach, US
01.2010 - 01.2014
- Responsible for tracking, meeting and projecting sales budgets.
- Support and audit multiple locations throughout the region to promote growth and improve functionality and performance.
- Coordinated and directed financial or budget activities to fund operations, maximize investments, or increase efficiency.
- Managed customer service teams to ensure quality customer satisfaction and increase customer loyalty.
- Analyzed financial data and prepared reports for senior management team.
- Established and monitored KPIs to optimize company performance.
- Coordinated staff training sessions to ensure compliance with company policies and procedures.
- Coordinated projects across multiple departments ensuring timely completion of tasks.
- Maintained positive relationships with key stakeholders including customers, suppliers and partners.
- Used computerized inventory system to plan and manage adequate inventory levels.
Education
Bachelor of Science - Business Management
Florida State University
Tallahassee, FL12-2003
Skills
- Project management and budgeting
- Risk assessment and management
- Stakeholder communication
- Customer relationship management
- Contract compliance and negotiation
- Performance analysis
- Staff training and development
- Project framework design
- Logistics coordination
- Vendor management
Certification
- OSHA 30 Certified, 01/01/19
- American Heart Association, Basic Life Support certified, 01/01/19
- OSHA Certified Operator Instructor, 01/01/19
References
- Thomas Schneringer, TrueBlue Inc, Senior Project Manager, 602-509-5894
- Michael McGinley, Chipotle Mexican Grill, Area Manager, 603-306-6273
- Houman Iskandani, Chipotle Mexican Grill, Team Director, 702-937-0048
- Nicki Chip-Flor, True Blue, Senior Vice President, 17603900353, Nchipflor@peopleready.com
- Jerry James, True Blue, Senior Director Of Project Management, 714-595-0737, jjames@peopleready.com
Timeline
Project Manager, Client Services
True Blue Inc.
01.2020 - 08.2024
New Restaurant Opening Manager
Chipotle
08.2018 - 01.2020
General Manager & Training Coordinator
Chipotle
01.2014 - 01.2018
Assistant Manager and Training Coordinator
Brinker International
01.2010 - 01.2014
Bachelor of Science - Business Management
Florida State University
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