Summary
Overview
Work history
Education
Skills
Languages
Accomplishments
Timeline
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John Purcell

Sheffield,South Yorkshire

Summary

I am a dedicated professional with a strong background in sales, accountancy and hospitality & travel industry and have recently graduated with a 2:1 in languages and tourism. I have a proven track record of providing exceptional customer service in hotels, ensuring guest satisfaction, and fostering positive relationships. I Possess excellent communication, organizational, and problem-solving skills, allowing for seamless collaboration with diverse teams and clients. Now am I seeking new opportunities to leverage my passion for business, finance, hospitality and travel to contribute to a organization's success.

Overview

9
9
years of professional experience
6
6
years of post-secondary education

Work history

Duty Manager / Guest Service Manager

Ibis Budget
Manchester
02.2024 - Current
  • Oversaw shift management, delegating tasks to team members,
  • Directed restaurant operations with an average of 70 covers, managing the bar and kitchen while ensuring compliance with food health and safety regulations.
  • Responded to any on property emergencies, both medical and police incidents, provided first aid where necessary.
  • Oversaw safety standards compliance, completing risk assessments and fire safety compliance daily
  • Managed the property management interface, ensuring the accuracy and integrity of all data.
  • Supervised daily bank reconciliations, payment processing for VCCs, and verified that all revenue was successfully received.
  • Conducted staff training sessions to ensure team proficiency and alignment with operational standards.
  • Coordinated with housekeeping and reservations teams to ensure seamless operations and efficient service delivery.
  • Handled guest complaints and resolved issues promptly, ensuring a positive experience and maintaining customer satisfaction.

Assistant Manager / Duty Manager

4U Miranda Hotel
Santa Ponsa, Mallorca
06.2020 - 11.2023
  • Managed the company accounts by charging VCC's and maintaining the hotel accounts spreadsheet
  • Conducted regular price monitoring of competitors and independently introduced a web scraping system to automatically monitor prices, as well providing management with detailed weekly reports and suggested prices
  • Formed contracts with tour operators and OTA's bringing in an additional 320 room nights annually as well as providing stop sales and other necessary information
  • Responded to customers and suppliers through Email, Phone and OTA extranets in multiple languages
  • Reviewed new candidates for reception as well as providing training and out of hours help through phone calls to new staff
  • Provided high levels of customer service while making reservations, checking in and out customers, responding to customer requests and query's and responding to unsatisfied customers

Business & Accounts Administration

Rollerblinds LTD
Manchester, Greater Manchester
01.2016 - 01.2020
  • Successfully managed monthly account updates, ensuring accurate financial records and contributing to streamlined financial reporting processes
  • Played a pivotal role in the pricing process by preparing and delivering quotes to clients, showcasing strong attention to detail and product knowledge to drive sales conversions
  • Led the migration of accounting software, overseeing a smooth transition that resulted in increased efficiency and reduced potential for errors in financial data management
  • Demonstrated a proactive approach to improving online visibility and sales by effectively utilizing SEO tools and strategies

Education

Batchelor of Arts - Languages & Tourism

Sheffield Hallam University
09.2018 - 05.2023

A levels - Spanish, Geography & Business Studies

Xaverian Sixth Form College
09.2016 - 06.2018

Skills

  • A high level of proficiency with property management systems, particularly Oracle Opera cloud and Hotetec
  • Experienced with accountancy practices and applications, such as Quickbooks, Sage and Microsoft excel
  • A strong sales record, particularly when arranging work / wet lease reservations and upselling products to guests upon check in
  • First aid level 2 certified
  • Food health and safety level 2 cerified
  • Fire Marshall, safety and prevention trained
  • Uk full drivers licence holder
  • In-depth knowledge of IT systems with the ability to quickly adapt to and master new programs and applications
  • A very high level of spoken and written, Spanish, with a track record of being able to successfully communicate at a professional level
  • A history of successfully and professionally dealing with onsite emergencies, such as multiple medical emergencies, extinguishing small fires, preventing violence towards staff members and other guests, domestic abuse and other complicated incidents

Languages

English
Native
Spanish
Advanced (C1)
German
Elementary
Portuguese
Beginner

Accomplishments

Consistently ranked as the top performer in upselling for 9 out of 12 months at Ibis Budget Manchester Airport, out of 24 employees, generating an average of £1,100 in additional monthly revenue.

Formed contracts with tour operators and OTA's bringing in an an additional 320 room nights annually as well as providing stop sales and other necessary information

Named review top performer, where my name was mentioned positively in reviews more than any other staff member


Timeline

Duty Manager / Guest Service Manager

Ibis Budget
02.2024 - Current

Assistant Manager / Duty Manager

4U Miranda Hotel
06.2020 - 11.2023

Batchelor of Arts - Languages & Tourism

Sheffield Hallam University
09.2018 - 05.2023

A levels - Spanish, Geography & Business Studies

Xaverian Sixth Form College
09.2016 - 06.2018

Business & Accounts Administration

Rollerblinds LTD
01.2016 - 01.2020

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John Purcell