John Purnell
Newark,DE
Summary
Proven leader with a track record of driving growth and enhancing operational efficiency at Asurion and A2B Trucking, LLC. Expert in interpersonal communication and analytical thinking, successfully expanded service offerings and cultivated key relationships, resulting in significant company advancements. Skilled in team building and strategic marketing, consistently achieving and surpassing goals.
Overview
28
28
years of professional experience
Work History
In Home Tech
Asurion
06.2021 - Current
- Expanded company's service offerings by acquiring specialized training in niche device setup and activation, such as data recovery services and wifi connection.
- Maximized independent use of travel time to insure maximum amount of on-time deliveries and educating customers.
- Empathize and showing compassion in order to relate financially to customers complaints and future possible breakdowns by educating customers on other services Asurion offers and getting the WIN (Sale).
- Offering suggestions and support to my ASURION teammates, coworkers, and coaches.
Vice President
A2B Trucking, LLC.
04.2016 - 04.2021
- Cultivated strong relationships with key stakeholders, including brokers, vendors, regulatory federal agencies to promote collaboration and long-term success.
- Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
- Demonstrated proficient leadership skills to motivate contractors and employees and build competent team truck drivers.
- Collaborated with management to develop strategic initiatives and long term goals.
- Secured financing for multiple lines of transportation for example stepdeck, box freight, reefer and po boy trailers.
President
Bail Bond Agency, Inc
09.2002 - 02.2016
- Started the company with one agent, then developed the company to seventy-five employees and contractors.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
- Managed thousands of contracts simultaneously. While dealing with time sensitive crisis situations effectively while minimizing loses to daily operations.
- Enhanced company performance by implementing strategic plans and overseeing daily operations.
- Constantly creating new and innovative marketing strategies.
President
P.C. Connect, Inc
08.1996 - 08.2002
- Established a culture of accountability by setting clear expectations and holding individuals responsible for results.
- Monitored financial performance and implemented measures to enforce compliance with budgetary standards.
- Developed innovative sales and marketing strategies to facilitate business expansion.
- Grew the company from a fellow shareholders basement to Four storefront locations, three kiosks, a warehouse, and a strong internet presence.
Education
Bachelor Of Applied Science - Computer And Information Sciences
Hampton University
Hampton, VASkills
- Interpersonal Skills
- Self Motivation
- Task Prioritization
- Team building
- Decision-Making
- Analytical Thinking
- Adaptability and Flexibility
- Sales and Marketing
Timeline
In Home Tech
Asurion
06.2021 - Current
Vice President
A2B Trucking, LLC.
04.2016 - 04.2021
President
Bail Bond Agency, Inc
09.2002 - 02.2016
President
P.C. Connect, Inc
08.1996 - 08.2002
Bachelor Of Applied Science - Computer And Information Sciences
Hampton University