JOHN PURVIS

• Collaborated with cross-functional teams to develop comprehensive account plans, ensuring a seamless customer experience.
• Selected correct products based on customer needs, product specifications and applicable regulations.
• Informed customers of promotions to increase sales productivity and volume.
• Built diverse and consistent sales portfolio.

Manage over 3 million in revenue of a defined group of accounts throughout NC focusing on growth market share and margins by enhancing the overall customer experience with MSC through customers’ needs and implementing solid solutions. Develop and maintain long-lasting relationships with customer’s key stakeholders and decision makers across different levels with access to customer’s strategic agenda.

Key role responsibilities include:
Negotiate customer contracts and closely monitors competitive activity within accounts, providing accurate feedback to Commercial Managers.
Proven experience in initiating and closing long term agreements for services, covering the entire life cycle of the products we sell in metalworking, MRO, and PPE.
Serves as the primary and single point of contact for my 40 accounts covering all aspects of the relationship between the customer and MSC.
Develop, deploy and administer customer strategies based on value creation and procurement solution that streamlines production.
Serves as the point person for all customer related activities, including strategy development, resource coordination, documenting cost savings, CRM and sales reporting, growth forecasting, market landscape, technical support and customer service.
Leads and facilitates customer visits with other team members and our suppliers across all levels.

Sold procurement software designed for industrial and government environments.

Develop and implement creative cost effective programs that increased client retention rates by 20%.

Built long lasting relationships with builders, contractors, architects and trade organizations using a consultative sales approach.

Partnered with customers to recommend and provide quotes on the appropriate products and solutions that help them grow their business.

Oversaw sales forecasting, goal setting and performance reporting for all accounts.

Utilize Pella’s quoting and CRM software to prepare quotes and manage customer relationships.

Negotiated prices, terms of sale and service agreements.

Emphasized product features based on analysis of customers needs.

Answered customers questions regarding products, prices and availability.

Wrote contracts for orders obtained and submitted orders for processing.