John Quarles
Rossville,GA
Summary
Dynamic Collision Estimator with a proven track record at J D Hudson, and Capital Collision,excelling in estimate preparation and relationship building. Recognized for delivering precise damage assessments and fostering customer loyalty through exceptional service. Adept at collaborating with teams to enhance operational efficiency while maintaining meticulous attention to detail in all communications.
Overview
7
7
years of professional experience
Work History
Estimator
J D Hudson
05.2025 - Current
- Evaluated vehicle damage to prepare accurate repair estimates
- Collaborated with technicians to determine necessary repairs and parts
- Utilized estimating software to generate detailed cost assessments
- Communicated effectively with customers regarding repair processes and timelines
- Documented all estimates and communications to ensure compliance with company policies
- Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.
- Showcased exceptional customer service skills when interacting with clients in high-stress situations, providing empathy and reassurance during difficult times.
Collision Estimator
Capital Collision
12.2021 - 02.2025
- Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.
- Demonstrated adaptability while managing multiple cases simultaneously under tight deadlines without sacrificing quality or accuracy in estimations provided.
- Contributed to team success by collaborating with technicians, service advisers, and other staff members to ensure smooth operations within the shop.
- Promoted customer retention through exceptional service experiences, resulting in repeat business and referrals from satisfied clients.
Collision Estimator
Abra
04.2019 - 12.2021
- Maintained a strong attention to detail, ensuring all relevant information was accurately recorded and communicated to customers and insurance providers throughout the repair process.
Skills
- Estimate preparation
- Team building
- Relationship building
Timeline
Estimator
J D Hudson
05.2025 - Current
Collision Estimator
Capital Collision
12.2021 - 02.2025
Collision Estimator
Abra
04.2019 - 12.2021