John Quigley
Bonita Springs
Summary
Store Director well-versed in shrinkage control, inventory management and financial leadership. Talented leader with innovative approach to serving customers and achieving business goals. Focused on maintaining business sustainability in face of evolving market conditions and customer preferences.
Overview
30
30
years of professional experience
Work History
Store Director
The Fresh Market
09.2017 - Current
- Coached, counseled, recruited, trained and disciplined employees and evaluated on-the-job performance.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
- Hired and trained 225 employees for expansion store.
- Maintained inventory, checking stock and keeping up with fluctuating supply and demand.
- Fostered healthy team environments to promote collaboration and boost productivity.
- Met budget targets by controlling expenses and eliminating wasteful behaviors.
- Increased store revenues by cultivating new customers, providing superior service and applying pricing strategies and up-selling techniques.
- Checked promotions for accuracy and for merchandising to company standards.
- Maintained current accounts and deposited funds to keep on-site cash low.
- Secured store perimeter and enforced safety procedures to minimize losses and protect assets.
- Worked on store displays and attended trade shows to identify new products and services.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Met financial objectives by preparing annual budget and scheduling expenditures.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Monitored employee performance and identified performance gaps for corrective action.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Trained and mentored associates to teach daily tasks and procedures.
Store Director
ShopRite
09.2010 - 08.2017
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Maintained inventory, checking stock and keeping up with fluctuating supply and demand.
- Fostered healthy team environments to promote collaboration and boost productivity.
- Hired and trained 225 employees for expansion store.
- Met budget targets by controlling expenses and eliminating wasteful behaviors.
- Increased store revenues by cultivating new customers, providing superior service and applying pricing strategies and up-selling techniques.
- Checked promotions for accuracy and for merchandising to company standards.
- Maintained current accounts and deposited funds to keep on-site cash low.
- Worked on store displays and attended trade shows to identify new products and services.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Met financial objectives by preparing annual budget and scheduling expenditures.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Trained and mentored associates to teach daily tasks and procedures.
Regional Manager
Genuardi/ Safeway Markets
06.1999 - 08.2010
- Monitored produce temperatures for maximum freshness.
- Cleaned produce displays and checked products for freshness.
- Worked with merchandising director to update products.
- Set up in-store produce displays.
- Drove to various store locations to check produce displays.
- Designed displays with high-shrink items in appropriate places to reduce shrink.
- Arranged items in favorable positions and areas of store to attract customers and optimize sales.
- Assisted in gathering and moving materials and equipment for assigned displays.
- Monitored stock to maintain sufficient quantity of featured product.
- Organized engaging front-facing displays to capture customer interest and drive revenue growth.
- Communicated and coordinated planogram execution with store management.
- Conducted store surveys to better understand products and markets.
- Built product displays and placed appropriate signage for merchandise.
- Collaborated with suppliers, manufacturers and retailers to properly execute merchandising plans.
- Analyzed sales figures and market trends to anticipate product needs.
- Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
Produce Merchandiser / QA Inspector
Genuardi's Family Markets/ Safeway
03.1995 - 03.1999
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Established and maintained operational standards for Number locations.
- Supervised staff to optimize brand expansion initiatives and productivity.
- Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
- Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.
Education
Bachelor of Science - Business And Managerial Economics
St. Joseph's University
Philadelphia, PA05.1994
Skills
- Staff Leadership
- Retail Management
- Finance and Accounting
- Policy Development and Enforcement
- Quality Assurance
- Hiring and Onboarding
- Team Leadership
- Management Team Building
- Goal Setting
- Financial Statement Review
- Decision Making
- Cost Reduction
- Revenue Forecasting
- Finance and Accounting Oversight
- Customer Service Management
- Business Leadership
- Recruitment and Hiring
- Human Resources Oversight
- Budget Control
Education and Training
other
Timeline
Store Director
The Fresh Market
09.2017 - Current
Store Director
ShopRite
09.2010 - 08.2017
Regional Manager
Genuardi/ Safeway Markets
06.1999 - 08.2010
Produce Merchandiser / QA Inspector
Genuardi's Family Markets/ Safeway
03.1995 - 03.1999
Bachelor of Science - Business And Managerial Economics
St. Joseph's University
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