John Raddatz
Data Program Manager
Irving,TX
Summary
Data Program Manager with extensive experience delivering enterprise analytics, reporting, and operational improvement initiatives. Proven ability to lead teams, translate business needs into clear requirements, and deliver data-driven solutions that improve service performance, forecasting accuracy, and customer outcomes. Strong background supporting contact center operations, performance management, and business decision-making through actionable insights and measurable results.
Overview
19
19
years of professional experience
2
2
Certifications
Work History
Data Program Manager
Coach-Net RV Motor Club / Blue Compass RV
02.2020 - Current
- Manage and execute business analysis activities across multi-year, multi-phase analytics and reporting initiatives supporting contact center, finance, and operations stakeholders.
- Lead a team that designed and implemented a performance incentive program, reducing time to get service to members by 15% and increasing customer satisfaction.
- Elicit, analyze, and document business and reporting requirements; translate requirements into functional specifications and reporting solutions.
- Model data and create Tableau and Power BI reports highlighting key metrics and trends for business stakeholders and leadership.
- Manage requirements throughout their lifecycle, including prioritization, validation, and change control, in collaboration with business and technical teams.
- Responsible for forecasting the company’s call center volume with an accuracy rate of approximately 95%, supporting staffing and capacity planning.
- Support user acceptance testing, solution validation, and post-implementation review to ensure solutions meet business objectives.
Claims Analyst
Coach-Net RV Motor Club
11.2014 - 02.2020
- Processed member reimbursement roadside claims
- Created interactive data visualizations using Tableau
Claims Analyst
National Motor Club
06.2010 - 11.2014
- Processed member reimbursement roadside claims
- Managed communications with multiple roadside assistance providers and efficiently handled their claims submissions.
- Investigated and identified file feed issues affecting clients.
Customer Service
National Motor Club
09.2007 - 07.2010
- Provided emergency roadside assistance via phone, demonstrating both compassion and critical thinking, consistently achieving quality scores in the high 90s.
- Collaborated as a team member on the launch of a new roadside assistance software.
- Supported colleagues by assisting with complex roadside assistance calls, ensuring effective resolution.
Education
Bachelor’s Degree - Business Management
The University of Texas at Arlington
Arlington, TXSkills
- Business Analysis
- Stakeholder Collaboration
- Analytics & Reporting
- KPI Design
- Power BI
- Tableau
Certification
Certified Business Analysis Professional (CBAP)
Timeline
Data Program Manager
Coach-Net RV Motor Club / Blue Compass RV
02.2020 - Current
Claims Analyst
Coach-Net RV Motor Club
11.2014 - 02.2020
Claims Analyst
National Motor Club
06.2010 - 11.2014
Customer Service
National Motor Club
09.2007 - 07.2010
Bachelor’s Degree - Business Management
The University of Texas at Arlington